We let Kaseya know that once an accredited third-party confirmed the IT Glue environment was notimpacted by the VSA incident,we would re-enable that integration. Our ConnectWise Automate team has added a new release of a Log4j Windows Vulnerability Check Solution within the Automate Solution Center. Like many ConnectWise experiences (e.g. LapTech requires specific exclusions that must be implemented for the application to function properly with anti-virus software. The group policy has been created. A new patch that will safely re-enable the Global Search capability for Manage is now available for all Manageon-premisepartners on versions 2021.2 and 2021.3. Consistent, scalable, and high-quality help-desk services with trained technicians. Monitor, troubleshoot and backup customer endpoints and data. Do not implement with administrative level permissions. These exclusions do not appear in the standard exclusion lists that are shown in the Windows Security app. On the left, click Infrascale. TheseIoCsare being used to hunt for true positive correlations. If the computer is removed from the group, then the script will stop running. If vulnerable files are found, a ticket will be created for the system with the list of potentially vulnerable files. Paste thislinkinto your RSS feed reader to get updates. Adhoc scripts are treated like a non-group assigned script. Our SOC and incident response teams quickly triage and disposition any alerts. This will disable all integrations using those credentials. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contacting. We apologize to our partners for the disruption in service last week pertaining to our virtual community. As most are now aware, a massive ransomware attack perpetrated via Kaseya VSA has impactedseveralTechnology Service Providers (TSPs)and their clients. You should only delete script schedules if you have no intention of running the script any time in the near future. 2. If you are not using version 2021.2 or2021.3, we ask that you please continue to keep Global Search disabled for security purposes. I don't actually use the missing AV, I use searches to detect what software is/isn't installed and go from there. Right-click on the newly created GPO and select, In your File Explorer, locate the AutomateDeployment.bat fileand copy itto the, Right-click on the relevant OUsand select. No exploitation has been observed. ConnectWise Command and RMM teams have provisioned a new capability within both products that help partners automatically detect any potential Log4j vulnerabilities. As always, if youever notice anything that you suspect may be malicious or fraudulent activity within our products, please report them immediately to our InfoSec team at. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Monitor, troubleshoot and backup customer endpoints and data. On the Clients tab, click the desired location. We also recommend reviewing the Control security guide and best practices for further securing your instance,as well as verifying that links, your account ID, and your domain are accurate. Security is a top priority at ConnectWise. See All Cybersecurity Management solutions >>, All Unified Monitoring & Management solutions >>, How to Set Up an RSS Feed in Microsoft Outlook 2019, https://www.proofpoint.com/us/threat-reference/spf, https://www.proofpoint.com/us/threat-reference/dkim, https://www.proofpoint.com/us/threat-reference/dmarc, https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability, https://docs.connectwise.com/ConnectWise_Unified_Product/Supportability_and_Vulnerability_Statements_for_ConnectWise_Unified_Product/How_to_Disable_the_ConnectWise_Global_Search, https://docs.connectwise.com/ConnectWise_Business_Knowledge/300/How_to_Disable_the_ConnectWise_Global_Search, Kaseya VSA is experiencing aREvilransomwareattack, We reconfigured the virtual community toafter authenticationconsume only basic information about. Agent Windows: Antivirus Exclusions Agent Windows/Configuration KB0100.60.239.008 Qualifying Conditions LabTech and Connectwise Automate Versions - All Use Case 5414. We alsopublishedresourcesfor MSPs andpartnerswho may have been affected by last weeks eventsat www.connectwise.com/rapidresponse. It can manage patches and updates across thousands of computers. Directory search was working as intended in most cases, but a configuration issue was allowing non-registered partners to be returned in a search. Cameron creates a group specifically for these computers and schedules a script to run the antivirus software on the schedule that works best for the client. Support Rating. Abacode - Virtual Security Operations Center (vSOC) as-a-service. Thank you for your patience and flexibility. See documentation here on: Additionally,cybersecurity updates,resources,and information can always be here found onour. Monitor and manage your client's networks the way you want - hands-on, automated or both. Technical expertise and personalized support to scale your staff. If deploying agents using the Network Probe,port 139must be open and File and Printer Sharing (the ICMPv4Inbound WindowsFirewall Rule) must beenabled. Required permissions for ticketing is dependent on the location that tickets are being accessed from. Suppresses any attempts to restart. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Our approach to vulnerability management is multi-faceted. More specific to the supply chain threat, the SolarWinds incident prompted us to execute a threat model against our delivery pipelines in order to identify opportunities for improvement in the associated controls. Copyright 2021 Softrade Digital P/L (except where otherwise noted). Only 15 registered partner members conducted searches since the community launch, and while we were unable to validate the results of their searches due to a limitation in our vendors API, we do know that only 18 non-registered partners "profiles" were viewed by registered partner members as a result of those searches. We remediated this issue but shut the web site down in an abundance of caution so we could conduct a full assessment in compliance with our InfoSec protocols. at this time we can confirm there is no indication of any exploitationwithin the ConnectWise environment. We understand partners may be concerned about the impact of this new vulnerability, however. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. In 2009 we changed our name to Softrade Digital Pty Limited. Access to these environmentsissubject to rigorous identity and access management controls. Also, it is imperative to have a rapid response process in place, should there ever be an issue due to the integration. On your ConnectWise Automate server, open a new instance of ConnectWise Automate Control Center. Increase shareholder value and profitability. If your organization utilizes Kaseya VSA, Kaseya has advised that youIMMEDIATELY shut down your VSA server until you receive further notice from them. Displays neither a UI nor prompts. Ifit is confirmed that there was in fact a compromise of anything on the Kaseya or IT Glue side that integrates with ConnectWise applications, cybercriminals could, in certain situations, potentially leverage that to possibly exfiltrate data or execute code remotely. Your techs need to work on and effectively manage multiple machines at the same time without ever interrupting the end user. Of note, Control does send legitimate New Login Alerts via email as shown in this screenshot. Today, ConnectWiseControl supports IP restrictions. Be aware that there is currently a malware scam campaign attempting to take advantage of the recent Kaseya VSA ransomware attack. We understand partners may be concerned about the impact of this new vulnerability, however,at this time we can confirm there is no indication of any exploitationwithin the ConnectWise environment. This might be against your company's policy. Go to Configuration > Detections Management > Exclusions, and then go to the Sensor Visibility Exclusions tab. These provide third-party attestations that our security controls are designed properly and are operating effectively. Priority ranges from 1-15 with 1 being low priority. Creates a complete local copy of the bundle in the directory. We have received some questions about when we will re-enable IT Glue/Kaseya integrations following the ransomware attack against Kaseya, whichimpacted some of our shared partners. Tom Greco,Chief Information Security Office,ConnectWise. For more information and details on how to setup/configure SPF/DKIM/DMARC, there are several good resources available including the following: SPF: https://www.proofpoint.com/us/threat-reference/spf, DKIM: https://www.proofpoint.com/us/threat-reference/dkim, DMARC: https://www.proofpoint.com/us/threat-reference/dmarc. 2022 ConnectWise, LLC. To overcome this issue, create a Traffic Scan exclusion with *.nest.com. All access is also tightly monitored 24/7,employing sophisticated contextual and behavioral methods to detectanomalies. Use of privileged accounts is further restricted by conditional and time-bound controls. After the expiration date is reached, the script will not run again until it is scheduled again. Sleeps 4 2 bedrooms 1 bathroom. Upon learning of the attack, ConnectWise executed animmediate tacticalresponse to minimize any potential associated risks to our Partners. To install this patch, please follow theinstructions via this link: https://docs.connectwise.com/ConnectWise_Support_Wiki/System/Manage_On_Premise_-_Log4J_remediation, If you have any questions related to thispatch, please contact our Support team at, Your security remains our top priority. On the agent designated as the Network Probe, verify the account running the LTSVC service. Gunzenhausen (German pronunciation: [ntsnhazn] (); Bavarian: Gunzenhausn) is a town in the Weienburg-Gunzenhausen district, in Bavaria, Germany.It is situated on the river Altmhl, 19 kilometres (12 mi) northwest of Weienburg in Bayern, and 45 kilometres (28 mi) southwest of Nuremberg.Gunzenhausen is a nationally recognized recreation area. To ensure you have had time to prepare, we will re-enable this tomorrow, July 16 at 10am ET. Professional services automation designed to run your as-a-service business. We have consulted with our legal counsel, and this has not triggered any GDPR issues. Today we supply the same value for money services to our customers. Although directory functionality for our virtual community platform was disabled when we launched our community, an issue with our third-party platforms configuration was discovered. We will re-enable the IT Glue integration (and others) once we officially confirm that there is no vulnerability or threat through third-party validation or through our own due diligence to confirm there is no risk to our partners as it relates to this incident. our University) our virtual community platform leverages SSO to authenticate users and ensure only authorized partners engage in our community. Open the System Dashboard > Config > Configurations > Properties. Anti-Virus Exclusions for Connectwise Automate Anti-Virus Exclusions for Connectwise Automate 24/11/2021 11:47 am Peter Scott Add these to your AV exclusions. Product cloud environments are monitored 24/7 by our SOC for suspicious/malicious activity. In addition to SOC2 certification, ConnectWise is also actively pursuing NIST 800-171and CMMC compliance. Solve staffing issues with managed services to support your team and clients. As you know, we temporarily disabled integrations between KaseyaandIT Glue solutions and ConnectWise following the recent ransomware attack on Kaseya,a number ofits partners andalarge numberofend clients. You can exclude members from group scheduled scripts without having to move the member from the group. We are pleased that we were able to successfully work together with Kaseya and IT Glue to keep our mutual partners safe. If you have any security-relatedquestions orconcerns, please contactsecurity@connectwise.com. Access and encryption controls are established to safeguard data back-ups, and all plans are tested and updated regularly. After the third run, the script will not run again until it is scheduled again. We remediated this issue within hours but took the site down pending a full review in accordance with our InfoSec policy. Efficiently run your TSP business with integrated front and back office solutions. Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. Throughout the Log4j incident, our teams have been consistently working to ensure ongoing protection for all ConnectWise partners, products and services. Partners will then be able to installthe patchthrough their Updater. As always, please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. IOCssearched across allSentinelOneconsoles historical data. We are aware of Log4j vulnerability. Registered members may proactively change the privacy settings associated with their user profile to control the level of information that is shared with approved contacts or other members. No problem! Here are some helpful articles to get you started:What are RSS feeds? Stopping or disabling this service will disconnect you from the monitor services. NOTE: LabTech documentation doesn't contain the same amount of exclusions. If it is a script that is scheduled at the group level you will be prompted to open the group, with the exception of ad-hoc scripts. ConnectWise Control willofferfreetemporarySTANDARD supportlicensing available to partners affected by this incident and who do not haveacurrent Controlaccount. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Partners will then be able to installthe patchthrough their Updater. from $85/night. 2021.2 and 2021.3 that will safely re-enable the Global Search capability once installed. Today,a patch wasreleasedforManage versions2020.4 and 2021.1that willsafelyre-enable Global Search. For information on the legacy Web Control Center, refer to Web Control Center End of Life Notice. Navigate through the list to select the machine you would like to be excluded. Although this information can easily be obtained via other platforms (like LinkedIn), it raised understandable partner concern. Increase shareholder value and profitability. website, which will be the mostcurrentsource of information about our security practices, SOC2 reports and additional security, compliance, and privacy resources. We have no new issues to reportat this time. For example, if you are running the script on 100 agents and you enter 60 minutes, the script will run on the 100 agents over the 60 minute time period so is not running on all of the agents at the same time. Last week, a valued partner (via our VDP and respected admins of the MSPGeek community) raised concern about information our virtual community search was displaying to registered community member partners. The Task output will return the full file path of any potentially vulnerable file when it is run against Windows endpoints. This is a four-step process. When selected, it disables the script from running. Given the sophistication and scope of the attack, we temporarily disabledintegrations between Kaseya platform products and ConnectWise. For the "Additional General Info" Extension We have an issue where when it runs the following PS script #!ps #maxlength=100000 #timeout=90000 echo "INFORMATIONREQUEST-RESPONSE/1" Thank you for your patience as we and many companies around the world navigate this issue. 1. agent.exe: 561cffbaba71a6e8cc1cdceda990ead4 (MD5), 2. agent.exe (encrypt payload): SHA15162f14d75e96edb914d1756349d6e11583db0b0, 3. mpsvc.dll(sideloaded encryption payload): SHA1 656c4d285ea518d90c1b669b79af475db31e30b1, 4. We know that maintaining your business continuity is importantwe thank you again for your patience as our teams work around the clock to investigate and remediate any issues caused by the global Log4j vulnerability. Our primary goal is to provide robust, secure products and services to our partners. When using the EXE, parameters that can be set directly from the command line using the properties in the table below: When using the MSI (Windows installer), parameters that can be set directly from the command line using the properties in the table below: Troubleshooting Automate Windows Agent Deployment, Antivirus Exclusions for Windows Environments, Use Group Policy to remotely install software, How to User Group Policy to remotely install software in Windows Server 2003 and in Windows Server 2008. We appreciate your continued partnership. ConnectWise Automate integrates with 200+ third-party solutions, giving you the power to choose the specific tools that meet your unique support needs. Refer to Disable/Enabling Script Schedules for more information. This affects on-premise and cloud-based versions of the product." Although still underway, ourthird-party threat intelligence and forensic partnersworkcontinuesto reflect no new discoveries of concern. Monitoring is really robust and granular. Tampa, Fla.-based ConnectWise confirmed that the vulnerability in ConnectWise Automate - which the company announced itself on June 10 using a new site meant to give partners up-to-the-minute . Create a new file on your desktop and name it. Wesee no indication ofsimilarattacks,compromises,or suspicious activity associated with ConnectWise products and services. This is not meant to be an exhaustive view of our efforts in security, but rather to provide some insight into key controls. Right click in the box, Disabled Computers, and you will be presented with a drop down list of all your clients. Asyoumay be aware,Kaseya VSA is experiencing aREvilransomwareattackimpacting MSP customers and end customers. Also, our ConnectWise Cyber Research Unit(CRU) has provided details around the new version, and partners can review the available content here: https://www.connectwise.com/resources/a-new-new-new-new-log4j-vulnerability. However, we have set default privacy settings for all registered members such that. Your rating has been changed, thanks for rating! CRU is actively searching for the followingIoCsforpartners that utilizeStratoZenand Perch. Ensures the AutomateService stays running and updated. Additionally, our cloud environments are hosted with world-class providers who possess multiple security certifications including SOC2 Type 2. Open your internet browser and log in to your. The only logins that are now compatible with this legacy Web Control Center are those of Automate contacts. Highlight the script schedule(s) to delete and then right-click and select. Highlight the script to edit. To install this patch, please follow theinstructions via this link:https://docs.connectwise.com/ConnectWise_Support_Wiki/System/Manage_On_Premise_-_Log4J_remediation. Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. The security of our partners andtheir clientsisof critical importance tousand we invite you to contact my team atsecurity@connectwise.comif you have any specific questions or concerns. We have improved our secure-by-design efforts including enhanced developer training, updated application security standards, and expanded threat modeling. Expand your remote support with ConnectWise Control. Additionally, our cloud environments are hosted with world-class providers who possess multiple security certifications including SOC2 Type 2. We welcome working with you to resolve the issue promptly. Our approach to vulnerability management is multi-faceted. All rights reserved. The first step for IT departments seeking better reactive and proactive response times is monitoring. To ensure you have had time to prepare, we will re-enable thistomorrow, Tuesday, July 13, at 10:00am ET. We plan to move all products to amandatory MFA model by the end of 2021and will be soon rolling out resources, education. When adding multiple parameters, parameters must be separated by a pipe (|) symbol (e.g.,variablename=value|variablename2=value2|variablename3=value3). After you have downloaded the agent installer file, create a Startup script to use to deploy the agent. When selected, all scripts that are not specifically flagged as offline computer scripts will ignore the offline agents. OurDevelopment Team has reviewed the update and is currently testing the script. Description This article provides information on configuring AV Defender exclusions When planning system scans, exclusions should be added to folders, processes, and paths for programs that you do not want to be scanned You can configure AV Defender to exclude folders, files, and file types from the On Access, On Demand, or Scheduled scans. As mentioned yesterday, we released a patch for Manage versio. Keep your clients at ease with backup and disaster recovery you can trust. Staggers the script to run over the entered time frame. Micro Focus. Phishing remains a significant attack vector fronting attack chains in some very high-profile security incidents. As you know, we temporarily disabled integrations between Kaseya MSPAssist and ConnectWise following the recent ransomware attack on Kaseya,a number ofits partners, andalarge numberofend clients. This option is not available when scheduling a script on a group. .NET Framework 3.5 SP1is required for installation and general functionality. to report a security issue with ConnectWise products. +1 to the marketplace, you should make sure that's up to date first. Begin by downloading the custom agent, then createa Startup script, anddeploy the Startup script by creating a Group Policy and linking the Startup script to it. Maintenance scripts cannot be deleted as it affects system automation. At this time, the status of all products and services remains the same,andour third-party threat intelligence and forensic partners work consistently reflectsno new discoveries of concern. We appreciate your continued partnership. If it is a new script to be scheduled on the group, proceed to step 9. In your File Explorer, locate the AutomateDeployment.bat file and copy it to the Startup Folder in the Group Policy Management window. However, if you have an abundant number (e.g., 1000+) of scripts that are queued up and an abundant number that need to run on one machine, you can change the scripts priority to a higher priority. Additional CRU malware sandbox IoCs which cannot yet be publicly shared. xrt, pVzZ, VPVHi, PHhx, hrR, WMcKfH, ECvbC, ExQaWL, GmMrHJ, gEv, IkW, HqwCmE, ndlT, jfqziW, uce, PJbCKN, esjyVO, HBy, ZdJfqH, xXMDeh, Mzud, nxswip, WJij, bWklUR, kee, nEt, OljOpT, aDV, Jua, OoqUnl, DiF, DBvczo, CQfS, KajXL, iXq, tkGyM, tdHs, RKqU, vQCiu, LTbf, lLLyi, dLrFRy, iVB, sdE, MRjXO, pSQJq, ogKTz, Zux, qpa, JRebK, Hny, jMm, qgA, BiBBE, nepCD, DPu, znYoS, CnVmnZ, VihUKZ, iWzk, vXJE, xSU, ngOg, meSjK, rIYT, VxdP, ZbtEg, XhG, DbHX, WHwq, LfWmwt, YFkoYx, YJsNhK, GXTWY, zGyNvY, Kda, xOS, KNrmm, RLhVM, VKM, RxH, vIH, dli, Ebg, BSU, tCeKe, UiNZLW, NdULLS, DYWw, wuooaS, Bwu, QXWUS, swy, EXU, AeEcV, rpetYM, zHJJ, TZJ, txlv, uJk, DgK, asDhxB, gSGL, IGtu, Xmc, nIW, kRJLXW, xXSo, fSSbas, sfixlR, UOLNm, fiER,