The touchscreen navigation is based on touch. The buttons on the bottom of the screen are referred to as, To answer a call via speakerphone, press the, To answer a call using your accessory headset, press the, To retrieve your first call, from the lines view, tap the call to highlight it, then tap the. *Note: All Contacts should be entered from CCI Account Center or the web portal (voice.consolidated.net). You can now play or delete your Webex Calling Voicemails and view up to 20 voicemail messages within the last 7 days in your Microsoft Teams application. Plus, you or anyone you assign as a cohost can start the meeting, invite people to it, start breakout sessions, enable recording transcripts, and more. You can quickly respond to the voicemails by selecting or to connect. All you need is their email address. The system automatically dials the phone number assigned to the contact. There are three ways to place a call using your Yealink phone: Pick up the Handset, dial the number and press the Send softkey. Note: This feature must be set up by your site admin. Edit a custom contactOn a contact's card, click Ellipses > Edit speed dial. The first time you check your voicemail in Webex App, you're prompted for a PIN. Within the Speed Dial window: Once you've added a contact to your speed dial list, you can begin using speed dial to reach the contact. AdministratorsClick Webex Calling to access permissions, then click the link to enable Read the members of channels for your organization. From the End User Portal (https://voice.consolidated.net/auth/login/) log in using your credentials. Press the down arrow key to view the recent Missed Calls. It should automatically open up with the Calling Features tab showing. 2. When you join a meeting from your computer, the app automatically detects the audio and video devices you have connected to your computer, such as a headset. Click here for more articles about calling features. This document contains the following sections: Unified Communications Self-Care Portal uses a web-based graphical interface with six tabs. *Note: If the phone reboots or receives a software update or new configuration, contacts that were added to the physical phone will be lost.However, all changes made through CCI Account Center and/or the User Portal will be applied each Display Name field. If you need 1 devices (phone of type 7821,7811, 3905 analog) -- > Flex 3 Access. The next time you message the group, your conversation picks right up where you've left it. In your Recent calls, hover over a call and click or to connect. Search for the person you want to call, then tap their name. let people reach out to you when you are not at your desk. Speed Dial 100 enables you to have 100 contacts within your Speed Dial at any given time. How Do I Add a Contact to My Personal Directory? The Add a New Phone window displays. UnlinkedWhen the Unlinked icon displays, each of your phones can have unique settings for this phone setting. WebNote that the phone number you forward your calls to must be permitted by your outgoing calling plan. To change the volume, select the Volume keys during a call. click For example, you can't be signed into the phone service on both the Webex App and Jabber or the Webex Calling app at the same time. When Do Not Disturb is enabled the DND icon displays in the status bar and beside the appropriate line key. And you find that you're in too many spaces and some of them don't require your input or you don't need to keep up with that particular conversation, you can leave any space at any time. A blue badge will appear next to the voicemails that are unread. The following graphic displays how a set of devices with linked Services appears in the user interface. Product specifications. Your phone uses the description to display the speed dial number. The following topics will help you with common questions related to using your Polycom phone. Complete the field details for the contact information and contact methods. During a call, select the Mute key so other parties cant hear you. You can change your settings right before you make a call, like if you want your video on or you just want it to be an audio call only. You can filter your messages so that you can focus on just your unread messages, for example, or just spaces where you've been @mentioned. During a call, you can change modes by picking up the handset or by pressing the Speakerphone key or Headset key. Start typing a name, telephone number, or video address of the person you want to call. Michael HarroldSeptember 5, 2018Polycom VVX 501/601, Home | Polycom VVX 501 and VVX 601 User Guide. phones. If your phone is idle, press to display the lines view. Just look for the Audio or Video icon. Check the Enable Single Number Reach check box. WebWebex Calling is a cloud-based phone system with all the PBX and collaboration essentials to meet your business needs. at 2:00pm ET (60 min), Thursday, January 12th It should automatically open up with the Calling Features tab showing. For more information, contact your system administrator. Check the Automatically update status when there is a meeting on my calendar check box. up conferences through either Cisco TelePresence Management Suite or Cisco WebEx. it displays your status when you are in a meeting, away, or offline. To receive a call on a line that you are sharing, when the line is ringing, tap line, then tap Answer. The key glows red when activated. If you have admin rights, Configure Webex Calling for Microsoft Teams. From the Lines view, press the phone line key, enter the phone number and press Send. From Unified Communications Self Care Portal, choose IM & Availability and click Do Not Disturb. From here, you can record your greetings and retrieve voicemail messages. If your network administrator has enabled PIN Synchronization, you can use the same PIN to log into Extension Mobility, Conference WebUse SurveyMonkey to drive your business forward by using our free online survey tool to capture the voices and opinions of the people who matter most to you. From the left navigation pane, click My Phones. Speakerphone Key This key is used to place and receive calls using the speakerphone. Call your Outlook and directory-synchronized contacts, or custom contacts, and add them as speed dials. From Unified Communications Self Care Portal, click the Choose the one that fits you best. Enter the phone number and a description for your phone. The feature keys are the ones that you will use most often. If your companys already given you an account, youre ready to get started. See yourself like you're looking in a mirror (Mirror my video). Speed Dial 100 enables you to have 100 contacts within your Speed Dial at any given time. To conduct a Consulted Transfer, follow these steps: Then select the Send softkey. Cisco Unified Communications Manager clusters should be version 11.5 or above. WebEnjoy voice and video calling, mobility, unified messaging, presence, and chat on any device. Choose the phone number on which you want to set up call forwarding. To check your voicemail, press the Voicemail button or dial your extension. Remove a speed dial contactOn the contact card, click Ellipses > Remove from speed dial. Table 2. With these types of meetings, everyone in the space gets invited automatically and gets treated like a host. This feature is available when the host or cohost records the meeting on their computer. Home View Home view displays icons you can select to access phone functions. Step 2: Configure UC services. When completed, press 1 to access the voice messaging main menu. Select the contact you wish to call and click or to connect. to the phones that were provided by your company. You can enable Single Number Reach on your additional phones, so that when someone dials your company phone your additional settings for each phone. Headset Key This key enables you to place and receive calls through a headset. Got a voicemail? The Activation Code pop-up displays the activation code and barcode. The system will ask you to enter your new passcode. Enter your voicemail passcode followed by #. Locate the Outgoing Calls section and locate Personal Phone List. To set up an additional phone, perform the following steps: In the left navigation pane, click My Phones. notifications. Press the Home key to alternate between Home and Lines view. Your phone has three main Views: Home, Calls, and Lines view (the default). Enter the Phone Number and Contact Name in the corresponding fields in the spot you wish it to appear within the speed dial list. Enter the new text for the phone description and phones lines. You can change the title and description of your company phones at any time. You can use the steps here to help you create your PIN the first time or change your PIN at any time. These calls are annoying, disturbing, and time-consuming. Webex App is engaging, intelligent and inclusive and helps you create exceptional experiences and makes working together distinctly better. To set up a ring schedule, perform the following procedure: Click the Additional phones pane for the phones on which you want to add a ring schedule. UCM calling isn't currently supported for this feature. field. Unified Communications Self Care links and unlinks each phone setting separately. AdministratorsClick Webex Calling to access permissions, then click the link to enable Read the members of channels for your organization. User Guide: Quick Start Guide: Video: Yealink SIP-T40 You can also see other people's availability so that you can find the right time to connect with them. number. When you link phones on a particular phone setting, Unified Communications Self Care Portal applies your configuration for that phone setting to all of your phones. You can set up the call forwarding option in Cisco Unified IP Phones and Jabber applications to forward your calls to another All provide SRST and MRA. From the End User Portal, locate the Outgoing Calls section. However, the list of available services depends on your configured phone Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser. Optional. You can call back the contact from the voicemail by using the audio/video buttons. Click Webex Calling in your message window to call another channel memberwithout the need to switch to a direct chat first. Messages Button The messages button will autodial your voicemail mailbox when pressed. If you have more than one call on hold, select the call you wish to reconnect with and select the Resume softkey. You can set up one of your additional phones as your mobile phone. Language, Set the Access Click Webex Calling in your message window to call another channel memberwithout the need to See Webex for Cisco BroadWorks Configuration Guide for more For more information, see: Configure and manage voicemail settings for a Webex Calling user. Listen to Voicemails - Now supported for Webex Calling. Phone SettingsUnder Phone Settings, you can configure phone settings such as speed dial numbers, ring settings, and voicemail For example, if you have three phones and you link BroadWorks administrators must enable unified call history to ensure this feature works correctly. Enter your voicemail passcode followed by the pound (#) key. You can now view, listen to, or delete your Webex Calling Voicemails and see up to 20 voicemail messages received within the last 7 days. Press the right arrow key to view the recent Placed Calls. To place a call from a shared line tap the shared line. ; Select the Speaker key, dial the number and press the Send softkey. Michael HarroldSeptember 13, 2018Polycom VVX 311/411, Home | Polycom VVX 311 and VVX 411 User Guide. Transfer a callWhen you're on a call, you can transfer that call to someone else. If you forget your voicemail passcode, please contact your System Administrator to have it reset. DeleteClick this icon to delete this setting. You can do some things the same way no matter which app you use, but for others you need to use the desktop app. Switch back to Calls view by pressing More and then Calls. Note: The Do Not Disturb softkey may work differently depending on how your extension has been configured by your administrator. See Webex for Cisco BroadWorks Configuration Guide for more details. Control Hub (https://admin.webex.com) is a management portal that integrates with Webex Calling to streamline your orders and configuration, and centralize your management of the bundled offer Webex Calling, Click Login. Choose one of the following: To answer a call with your Handset, simply lift the receiver. BE7000H: This high-density model 128 digits. It includes calls to others within your own site and to other locations. Lines View Lines view displays phone lines, favorites and softkeys. Local UserWhen you log in as local user that is not From the left navigation pane, click Phone Settings. If successful, click on Upload; your contacts will now be uploaded to your Personal Phone list. 2: In the Voicemail listing view, Click the company phone that you want to edit and then click Edit Phone. Each user has one phone contact list for all their phones. is non-editable and so, the So, during the meeting, everyone can let people in, mute people, and record. Switch to on and proceed to enter the number you wish all calls to be transferred to. For example, if the credential See the supported Unified CM version for Calling in Webex (Unified CM) at Deployment Guide for Calling in Webex (Unified CM). Enter the destination to which you wish to transfer the call. Click the Play button to hear the message. The Company Phones pane displays the phones that are provided to you by your company. Note that the address format may vary depending on how the administrator configures the server. When you create a For information on how to use speed dials, refer to your phone documentation. Select the number under the contact to view calling options in the drop-down list. Tags:answering, calls, contacts, data, directory, do not disturb, Ending, favorites, feature keys, forwarding, history, hold, intercom, mute, park, phone, placing, Polycom, recent, resume, retrieve, ringtones, three-way, transfer, user guide, voicemail, volume, VVX 311, VVX 411, Thursday, April 16th 1: Go to Webex Calling in the side menu. Once the receiving party answers, announce the call. You can use the right, left, up and down arrow keys to display additional icons. You can set your own access code and use it to schedule a meeting. They include the following: Home Key Press the Home key from any screen to display the home view. If there's not a phone number to dial, the assigned email address is used. The key glows green when an analog headset is activated. browse your list of contacts and place calls directly from the contact list without having to type in the number each time. When the second party answers, select the. Typing a name searches your personal directory-synchronized and Outlook contacts. Click the phone that you want to edit and then click the View Activation Code. Remove a speed dial contactOn the contact card, click Ellipses > Remove from speed dial. You can even call them back at the same number they called you from. Dial the pound key "#" followed by the two-digit prefix assigned to a phone number or extension. If you're configuring voicemail access for Webex App users, ensure that you identify a directory number in your Unified CM deployment to use for voicemail system access.. To dial a number from your Call History log, find the desired number, and tap it to automatically place the call. For each of your phones, check any of the notification options that you want to apply to your phones. ; Select the Line key, dial the number and press the Send softkey. Note: Click Refresh at the bottom of the dialogue box to update the recent voicemails. Select the contact you wish to call and click or to connect. Since youre meeting in the same space where youre working, you get easy access to your messages, files, and whiteboards, and you can work on them while youre in the meeting. If you're new to the Webex Calling or Call Plan you must create your voicemail PIN. The suitability of these call-blocker apps depends on your personal needs. The first time you check your voicemail in Webex App, you're prompted for a PIN. The following topics will help you with common questions related to using your Polycom phone. Enhance your Microsoft Teams experience by installing the Webex Call app. You will see the Do Not Disturb icon by your extension line appearance, indicating that the feature has been enabled. Note: If you have the Music On Hold option assigned to your profile, calling parties put on hold will hear music while they wait for you to return to the call. In a space, you can send messages, schedule meetings, and call other people. When you write your messages, you can send a quick one, or make it stand out with more text formatting and emojis. Provisioning Services, Devices, and Users in Control Hub, Cross-Launch to Detailed Configuration in Calling Admin Portal. If your phone is idle, press to display the lines view. WebUnified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams For example, if you see a green circle around someone's profile picture, it means they've been using the app within the last 10 minutes so chances are, you'll get a response if you reach out. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. You can turn on Cisco Unified IM and Presence status on your phones, so that people know when you are reachable. Click Add. You dont need to be connected to them in the app, and they dont even need to have a Webex account. The feature keys are the ones that you will use most often. You can enable Single Number Reach accessibility, Mobility softkey Add more color to your view by choosing your preferred color theme. Save and To disable mute, select the Mute key again. For example, you can set it up so that you're only notified when you're @mentioned in any space or when any message gets posted in your most important spaces. following users: 2022 Cisco and/or its affiliates. You need to sign in to Microsoft Teams and Webex Calling account to start using Webex Calling. If the meeting is recorded, select the recording indicator during the meeting to see who started, paused, or stopped the recording. specific phone setting, such as speed dial numbers, while leaving another phone setting, such as voicemail notifications, Assign a speed dial number in the Speed Dial text box. If your phone has one or more calls, you can also access Calls view. From the Service drop-down list, choose the service that you want to add. If your phone is idle, you can press the Line key to access the dialer. In your Recent calls, hover over a call and click or to connect. If you update one of your phones, Save. For Home view from any menu, select the Home key. The contact name, phone number, and call type isn't displayed for unknown numbers. Dont worry if youve made a mistake and need to edit it or if youve pasted in the wrong space and need to delete the message entirely. If youre already working together in a space, anyone can start an instant meeting to meet right away or schedule one for later. This is usually your mobile phone number. The key glows green when activated. No matter which you choose, you can connect with video or just audio, record your meetings, set your virtual background, get rid of distracting background noise, and share your screen during your meeting. To download plugins for The key glows blue when a USB or Bluetooth headset is activated. Make a call using Webex Call in a conversation space. in the same pane. You can call back the contact from the voicemail by using the audio/video buttons. Configure to hide Webex App window for Microsoft Teams users. Do the for all two phones. For phone settings, you can link the settings for your phones. The system will ask you to enter your new passcode. As a Microsoft Teams Webex Call integration user, you can click on a voicemail listing to view any voicemail that is available from Webex Calling. Right away, you're notified about all messages coming your way. Here are some of the best apps for blocking unwanted calls. If the to and from calls are However, you cannot configure the phone settings for your additional The phone services includes the directory, For example, an executive assistant can place calls from the executives line and answer the executives line using this feature. Call forwardingUnder Call forwarding, you can configure call forwarding options for your phones. Make sure that your administrator or team space owner has installed Webex Calling for Microsoft Teams. With these choices in size and functionality, you can select a collaboration engine that meets your businesss The icon displays the current state of whether your Note: Before Intercom will work, you must log into the voice portal to set up your push to talk access list. To set up advanced call forwarding, perform the following procedure: In the left navigation pane, click Call Forwarding. Enter the phone number, and press Send. Enter the destination to which you wish to transfer the call. 1: Go to Webex Calling in the side menu. Click the Additional phones pane and then click Edit. Click Voicemail Notification Settings from the Phone Settings window. Missed a call and want to see who it was? All your work takes place within spaces and teams. It gives you options to choose how you work. The Webex Calling administrator must enable voicemail for the users. From Unified Communications Self Care Portal, choose General Settings and click Phone Services PIN. Click Add. at 2:00pm ET (60 min), Thursday, December 22nd Repeat this step until youre complete or have filled out the 8-speed dial spots. For more information, see: Configure and manage voicemail settings for a Webex Calling user. policy specifies a minimum PIN length of 7 digits, the PIN that you enter should be at least 7 digits long and cannot exceed The Webex Teams client is available here. It has two panes; Company Phones and Additional Phones. From the End User Portal, locate the Outgoing Calls section. (Optional). However, the process is the same for both. If you subscribe to Webex from your Service Provider, you already have an account and can start using the app right away. General Settings tab. The key glows blue when a USB or Bluetooth headset is activated. To do this: You can add a contact to your speed dial through the End User Portal. Click Webex Calling in your message window to call another channel memberwithout the need to switch to a direct chat first. Re-arrange your speed dialsClick and drag your speed dials to change the order of how they appear on the screen. Since the settings are unique for each phone, the Unlinked icon displays. A red message waiting indicator light notifies you when you have a new voicemail message. Webmore. ; Or, you can Cancel buttons do not appear for this Click Services to expand the Services view. Another way to help keep you productive is by organizing your messages. To resume a held call, select the Resume softkey. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. It has no impact on whether phone settings are linked. your speed dial numbers for the three phones, all three phones share the same speed dial configuration. 1: Go to Webex Calling in the side menu. If you're new to the Webex Calling or Call Plan you must create your voicemail PIN. When prompted, dial the extension number against which you wish to park the call followed by the pound (#) key, or simply dial the pound (#) key to park the call against your own number. Teams are great for a consistent group of people who are going to be working onsomethingfor a long time. To retrieve a parked call, pick up the handset and dial *88 plus the extension where the call was parked followed by #. This section describes about the non-phone related settings, such as voicemail, conferencing, and the general settings. For this guide, we are showing you how to add speed dials to the Speed Dial 8 option. However, the process is the same for both. synchronized with Lightweight Directory Access Protocol (LDAP), you can modify For this instance, we will want to use Call Forwarding Always. Use the drop-down list boxes to configure call forwarding options for both internal and external calls. Make the Webex App feel more like your own by personalizing it a bit. Internal: ext 25000 (from any UniSA phone);; External: +61 8 8302 5000; or Interstate: 1300 558 654 (cost of a local call) Otherwise, the preferred method of creating a service call is through our Self Service Call To apply a unique phone setting on a linked phone, This document describes how to use Unified Communications Self Care Portal to configure user settings for your Cisco Unified Make sure your administrator or team space owner has installed Webex Calling for Microsoft Teams. When the second party answers, select the. Enter *68 and then the extension you wish to park your call at or enter # to park it at your extension. Got a voicemail? When it's time for a meeting to start, you can join it from the meetings list, too. change the status to linked so that your phones share the same setup for this phone setting. Locate the Speed Dial List. settings for your additional phones. Select customers can generate content, images phone number. Locate the file on your computer and click Open. The Monitoring feature allows you to monitor if another user is on or off the phone. Click IP Phones and Jabber applications. Blur your background or use a preset or custom virtual background. If youre too busy to respond but want to see someones message, you can just take a quick peek instead. If the person calling you has a Webex account, you can also message the person back if you're not able to take the call right away. Enter your access code in the Attendees Access Code text box. You can add up to 8 Speed Dials to your list. If your user profile does not include the Depending on your preference, there are multiple ways to answer an incoming call. To unlink a linked phone setting, click the Linked icon. When you start a conversation with someone, it creates a space between you and the people you invite to the conversation. You can link or unlink settings by clicking the Linked/Unlinked icon. Check the Enable Move to Mobile check box. Edit SettingsClick this icon to edit an existing setting. Enter your username and password and click Sign In. There are three ways to place a call using your Yealink phone: Pick up the Handset, dial the number and press the Send softkey. If you view the settings of a phone whose settings are linked, and To enable or disable ringing, select DND from the Home or Lines view. In direct chat, click Webex Calling below the message window. The Webex Call Microsoft Teams integration now requires users to log in to both Microsoft Teams & Webex Calling when they begin to use the integration after each login to Microsoft Teams. You can use the steps here to help you create your PIN the first time or change your PIN at any time. Deliver voicemail and unified messaging. If there's not a phone number to dial, the assigned email address is used. Our tips here focus on how to do things with the desktop app, but details about how to do these same things on web and mobile are included in the links. Application plug-ins extend the functionality of your Cisco Unified IP Phones and Jabber devices. In the New Phone PIN text box, enter the PIN and re-enter the PIN in the Confirm New Phone PIN text box to confirm. To answer with the headset, press the Headset key. Insert text. You can invite anyone (including people outside your organization) to join in on a conversation. Under the default setting, each of your phones The access Add a custom contactClick Create new speed dial and enter the Name and Phone. Proceed to enter the Contacts Name in the Name Field and the Phone Number in the Number field. Its easy to share files, share screens, take polls, or pop into a breakout room. Search for the person you want to call, then tap their name. Experience a cloud-based phone system without the management complexities. View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. or any other connections with the press of a button. Your contact will now be saved within your Personal Phone List. The access code must have three to ten digits. at 2:00pm ET (60 min), Thursday, January 5th The Cisco Webex Wireless Phone 840 and 860 require an Enhanced User Connect License (UCL) or a Cisco Unified Workspace License (UWL) in order to register to Cisco Unified Communications Manager. From your phones, you can also Because its your own room, your links always the same. See 'Listen to Voicemails' section under the Desktop tab of this article for more details. You can also configure your company phones. Re-arrange your speed dialsClick and drag your speed dials to change the order of how they appear on the screen. WebFor the user account in Control Hub, add either a Basic or Professional Webex Calling license. Placing and Receiving Calls. You can add a personal contact to your directory through the End User Portal. Tags:add, appearance, call, conference, contacts, dnd, do not disturb, feature keys, forwarding, guide, history, hold, home, lines, missed, monitoring, new, park, phone, placing, Polycom, receiving, resume, shared line, three-way, touchscreen, transfer, user, view, voicemail, vvx 501, vvx 601, Thursday, April 16th Click You can also flag important messages so that you can refer back to them easily. Display Name field becomes If you want this phone to be enabled for the Extend and Connect feature with Cisco Jabber, check the Enable Extend and Connect check box. From Unified Communications Self Care Portal, choose General Settings. LDAP Synchronized userWhen you log in as an LDAP As a result, you can link settings for one Make sure your administrator or team space owner has installed Webex Calling for Microsoft Teams. Proceed to select the type of Call Forwarding you would like to use. Make a call using Webex Call in a chat space. Activate: From the customer user portal: Login to the Spectrum Enterprise Customer User Portal. phone to the mobile phone. at 2:00 pm ET (60 min), Thursday, November 5th Phone contacts allow you to store phone numbers and email addresses for your phone contacts. Once Do Not Disturb is enabled, calls will not ring your phone until it is disabled. You cannot configure phone Check the phone lines that you want to ring when your company phone rings. Display Name text box, enter a name that you Then, press the Connect softkey. Press the left arrow key to view the recent Received Calls. WebUnified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams at 2:00pm ET (60 min), Thursday, January 12th To do this, follow these steps: You can also bulk add, by uploading a CSV spreadsheet. Webex App keeps a list of all the content shared in a space, so you'll never lose track of them. You can click the icon to apply the same settings Choose one of the following: To answer an incoming call when youre already on an active call, follow these steps: To put an active call on hold, select the Hold softkey. From Unified Communications Self Care Portal, choose Phones > Phone Settings > Speed Dial Numbers. You can add these phones to the list of numbers and Depending on your preference, there are multiple ways to answer an incoming call. It makes you smarter; its personalized to you. Even the management is secure, because all administrative and end-user interfaces are encrypted. From the Calls view, highlight the call and then select the Hold softkey. For example, You can even call them back at the same number they called you from. To do this, follow these steps: Please Note: In some cases, your End User portal will have a Speed Dial 100 option in relation to Speed Dial 8. A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first. If you want to configure Single Number Reach for this phone, check the Enable Single Number Reach check box. You can then click on the play button to listen to the voicemail. You can configure settings such as speed dial numbers, contact lists, phone services, and Proceed to enter the Contacts Name in the Name Field and the Phone Number in the Number field. Through Control Hub, the administrator can now configure an organization to hide the Webex App window when users interact with the Webex Call Integration with Microsoft Teams. unlinked. will have an identical configuration for a particular phone setting. Forward a callIf you're going to be away from your desk but don't want to miss an important phone call, you can forward your calls to another phone number. Cisco BE6000 and Cisco Webex can be purchased together with a subscription using the Cisco Collaboration Flex Plan, which enables customers to simplify purchasing with meetings, messaging, and calling capabilities in one offer. A non-activated phone displays the message. ; To answer a call via speakerphone, press the Speakerphone feature key. For example, you can set it to Be right back or let people know you don't want to be disturbed. If your organization has configured your Webex account with a phone service, you can also call anyone else with a phone number. currently linked, the Linked icon displays and the settings apply to all three devices. From the left navigation pane, click My Phones to view the company phones. (Optional) To revert to the previously configured display name, Proceed to select the type of Call Forwarding you would like to use. Cancel. To conduct a Blind Transfer, choose one of the following methods: A Consulted (or announced) Transfer is performed when you announce the call to the recipient prior to transferring the call. See yourself like you're looking in a mirror ( Mirror my video). Powered by, https://voice.consolidated.net/auth/login/. The PIN that you enter must meet the credential policy defined in Unified Communications Manager. The Basic Webex Suite is free for up to 100 participants, and comes with a deep feature set for scheduling, team messaging, and in-conference collaboration. The first time you use Webex Calling (or whenever you sign into Teams), you must grant permissions to search contacts and interact with Microsoft Teams. To type other characters, press Encoding or Mode. With Unified Communications Self Care Portal, you can set up advanced call forwarding options, such as call forwarding behavior To check your voicemail, follow these steps: Note: If you forget your voicemail passcode, please contact your system administrator to have it reset. Save. From your Meetings calendar, you can start a meeting right away in your Personal Room. ; To answer an incoming call, choose one of The key glows green when activated. Press Edit, update the contacts ring type and press Save. From Unified Communications Self Care Portal, choose Phones and click Call Forwarding. This type of calling requires additional services so check if your account has a phone service, associated with it. And if you're not interested in a particular space, you can leave it or hide it so that you're no longer notified about messages posted to that space and it doesn't show up in your Spaces list. When you hear the ring-back tone, select the. The documentation set for this product strives to use bias-free language. If this feature has been assigned to you, you will see the name, or names, of users you can monitor next to the line keys on your phone. Note: Click Refresh at the bottom of the dialogue box to update the recent voicemails. The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50. Learn more about how Cisco is using Inclusive Language. (Optional) Click the drop-down under their name to change the outbound call options. Voicemail notifications allow you to set up how you want your phone to notify you if there are any new messages. Add NewClick this icon to add a new item, such as a new phone, new service, or a new speed dial number. You can add a contact to your speed dial through the End User Portal. $19.95 per user, per month Skypes Meet Now free video calling service is popular for small teams and personal use. To configure, click Phone Settings. Description. Looking for messaging and team collaboration? access, or Extend and Connect control by Cisco Jabber. People won't know that you've seen the message. Product/Release Name Version Release Date Document # Source Code; 30-11-2022: 1489412702: Request Code: 30-11-2022: 1489396343: Request Code: 1000 Series Integrated Services Routers Gibraltar 16.12 View your Recent Calls and see up to 20 of the calls you've made, received, and missed in the last 7 days. Be aware that the free plan does cap calls at 50 minutes, which is still generous. Navigate to the End User portal from your browser window. Click here for more articles about calling features. Edit a custom contactOn a contact's card, click Ellipses > Edit speed dial. Add an Outlook or Azure Active Directory contactSelect the contact and choose the number from the drop-down. The app lets you launch Webex-enhanced voice and video calls from Microsoft Teams. The Phone Settings window allows you to set up phone settings for your company phones. You can quickly respond to the voicemails by selecting or to connect. This release doesn't support UCM calling. Type the name of a directory contact, or for a custom contact. How Do I Add a Contact to My Personal Directory? Pricing from . Click the Play button to hear the message. Webex Calling integration with Microsoft Teams. Make Webex calls using the dial pad, or from chat or channel conversations using Microsoft Teams for Windows, Mac, or web browser. The Additional Phones pane displays the phones that are not provided to you by your company. Mute Key Use this key to mute local audio during calls and conferences. For more information, see: Configure and manage voicemail settings for a Webex Calling user. Please note that the options available under Phone Settings apply only to your company phones. Click Webex Calling in your message window to call another channel memberwithout the need to See Webex for Cisco BroadWorks Configuration Guide for more For more information, see: Configure and manage voicemail settings for a Webex Calling user. IM & AvailabilityThe settings under this tab allow you to set up your Do Not Disturb and IM & Presence status. non-editable. phone does not ring when people try to dial your number. Or, enter the phone number first, then select the Dial softkey, pick up the handset or press the Speakerphone key or Headset key. BroadWorks administrators must enable unified call history to ensure this feature works correctly. Then tap the. When completed, press 1 to access the voice messaging main menu. After activation, your phone is ready for use. You can only be signed into the phone service on one calling app at a time. This enables you to answer your incoming calls from any other phones such as your mobile or home office. See up to 20 of the calls you've made, received, and missed in the last 7 days in your Recent calls. Enter your new passcode followed by the pound (#) key, then confirm your new passcode, once again followed by the pound (#) sign. You can now view, listen to, or delete your Webex Calling Voicemails and see up to 20 voicemail messages received within the last 7 days. Check the Log Missed Calls check box for each phone number that you want to save the call history. Use the up and down arrow keys to select a call (highlight it). It moves fluidly while you call, message, and meet. dial number for one of the phones, Unified Communications Self Care Portal automatically applies that speed dial number for the other phones as well. Blur your background or use a preset or custom virtual background. If you're in a call or meeting and you're sharing your video, you can blur your background to hide anything around you or even use a fun virtual background. Enterprise customers will also benefit from Webex Callings FedRAMP authorization, Icon. Hello, and welcome to Protocol Entertainment, your guide to the business of the gaming and media industries. Choose an option from the Display Language drop-down list and click Save. From Unified Communications Self Care Portal, choose General Settings and click Language. You don't use their phone number; you just need to be connected to them in the app. Headset Key This key enables you to place and receive calls through a headset. 3. You can change your settings right before you start or join a meeting, like if you want your video on or you just want to dial into a meeting with audio only. Use Webex Calling to call another member in the channel and without creating a direct space. at 2:00pm ET (60 min), Thursday, January 5th If you have to step out for a bit or you're busy, you can let people know just by changing your status in the app. This allows you to connect with people, meetings, You can view details about your upcoming meetings in your meetings list, like what the meeting is about, when it's happening, who's invited, and who scheduled the meeting. phones are linked or unlinked. To set voicemail preferences in Unified Communications Self Care Portal, click the Voicemail tab and then the Dial Voicemail Preferences IVR button. synchronized user, the You can use a capacity-based team to represent a voicemail box or an agent group, which Webex Contact Center doesnt manage. Training Resources: User Guide: Management Portal: Provisioning Module: CRM Connector. Provisioning Services, Devices, and Users in Control Hub, Cross-Launch to Detailed Configuration in Calling Admin Portal. Display Name. Please note: The examples and screenshots below are using the VVX411 model; however, the instructions for performing the tasks are the same across both the VVX311and VVX411 model phones. Learn the basics of using your Polycom VVX 501/601 desk phone. You can add phone services to your Cisco Unified IP Phones and Jabber applications. You can access Home and Lines view at any time. You can also make it easy for yourself and others to follow a specific train of thought using threading, quotes, and even forwarding a message to someone else. and Jabber devices. Placing and Receiving Calls. From the Lines View, select the Call History icon. Then, dial the partys number. Jabber application. Navigate to the End User portal from your browser window. See Configure to hide Webex App window for Microsoft Teams users for more details. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily. Lift the handset and dial *50 plus the users extension you want to intercom and press the send softkey. You will hear a message that your call has been parked. Now, Mobile Connect, and your Cisco Unity Connection voicemail box. the device and apply unique settings for each device. If your organization has public spaces, you can discover, join or create public spaces and connect with people with similar interests, or keep up with the latest news. Designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution, Webex Contact Centers best-of-breed platform architecture brings your business the innovation, Use Webex Calling to call another member in the channel and without creating a direct space. To do this, follow these steps: You can also bulk add, by uploading a CSV spreadsheet. This release doesn't support UCM calling. Dial the pound key "#" followed by the two-digit prefix assigned to a phone number or extension. ServicesCloud CommunicationsManaged IT ServicesManaged Security Services, Contact UsContact SupportContact SalesOffice Locations, PartnersChannel Partner ProgramBecome a PartnerAffiliate ProgramRefer a Customer, ResourcesOverviewProduct LiteratureWhite PapersCase StudiesVideosInfographicsBlogClient DownloadsBandwidth Speed TestCybersecurity Risk CalculatorNetwork Threat MapLearning Center, AboutCompany OverviewLeadershipPress ReleasesAwards & CertificationsCareers, SupportOpen a Support CaseTrack a Support CaseSystem Performance StatusSupport CenterTPx Service Portal, UCx with Webex Signing into Call Center Queues. From the home view, press to display other phone views. Call-blocker apps do two things: identify who is calling and block the call if the number is listed as unknown. The behavior of this field changes when you log in as the WebVoIP calling offers cloud reliability with all the features of PBX. Start typing a name, telephone number, or video address of the person you want to call. See 'Listen to Voicemails' section under the Desktop tab of this article for more details. Scroll down to Call Forwarding No Answer. Additional phones provide an additional number where you can be reached Teams help you keep everything organized by putting multiple spaces under a common theme. With Webex App, you can meet whenever you need toright away or later. To do this: How Do I Add a Contact to My Speed Dial ? 2: In the Voicemail listing view, Use @mentions to make sure the right people see your message. Each tab contains a link to different options that the user can configure. Lines View The lines view is your phones default display. A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first. Unified Communications Self Care Portal allows you to setup additional phones such as a home office phone, or a mobile phone, Best of all, you can control all these features from one central admin portal that offers robust data and analytics. You can click the Linked icon to unlink When finished, scroll to the bottom and click save. Enter your default password, followed by the pound (#) key. Enter desired phone number or extension. Click the phone number on which you want to set up call forwarding. If you navigate away from your call, press the Home key to see Active Call or Calls view again. The following graphic displays how a set of phones with unlinked Speed Dial Numbers settings appears in the user interface. You can then click on the play button to listen to the voicemail. if you need multiple devices (users with softphones,etc) and voicemail --> Flex 3 Professional. Google Voice offers top-notch VoIP features for as low as $10 per user per month. This applies to calls using the handset, headset and speakerphone. Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. When you log in to Unified Communications Self Care Portal, the link to log out of the application shows the display name, For this instance, we will want to use Call Forwarding Always. Visit the Android and IOS stores for mobile downloads. following: Enter the contact's name or phone number in the Number field. Repeat this step until youre complete or have filled out the 8-speed dial spots. In the New Password text box, enter the password and re-enter the password in the Confirm New Password text box. You can also reset your access code at any time. And if you're looking for a message or a file that was shared but can't remember what space it was posted in, you can search for it. For instance, in some cases, when you enable DND, it will impact inbound calls to not only your desk phone, but also your other connected devices. AVD doesn't support "Fit session to Window" in the AVD client setup. This Friday, were taking a look at Microsoft and Sonys increasingly bitter feud over Call of Duty and whether U.K. regulators are leaning toward torpedoing the Activision Blizzard deal. Webex Calling and Webex App built-in calling are not affected. Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, Automatically update status when there is a meeting on my calendar, Automatically log me out after hours___minutes___, Enable Single Number Reach on an Additional Phone, Set Up Ring Schedule for Single Number Reach, Set Up Speed Dial In the Display Name text box, enter the label to identify the service on your phones. Instantly start impromptu conversations, access visual voicemail, and more. Switch to on and proceed to enter the number you wish all calls to be transferred to. To change the ring volume, select the Volume keys when the phone is idle or ringing. When you enable Single Number Reach for your additional phones, you can also set up a ring schedule. From Unified Communications Self Care Portal, choose General Settings and click Conference Now. Depending on the user profile that your administrator has set up for you, you can set You can even call them back at the same number they called you from. If a monitored user is on the phone, you will see a red notification icon next to that persons name. If you are away from your desk and do not want to miss your calls, you can forward all your calls to another phone number Years ago, virtual communication tools like Skype were considered a threat to telecommunication carriersespecially as the availability of public Wi-Fi hotspots grew. These features include call merging, waiting, forwarding, and recording; do not disturb, and visual voicemail, among many others. call history, and call forwarding settings. Configure to hide Webex App window for Microsoft Teams users. Under My Additional Phones, click the Add New () icon. When you make or receive a call, the app automatically detects the audio and video devices you have connected to your computer, such as a headset. If you dont see that choice, you can still schedule a meeting with anyone else. Powered by, https://voice.consolidated.net/auth/login/. General SettingsThe settings under this tab allow you to configure settings such as user locales and passwords. Yes. You can edit and change your company phone names and description In the Voicemail listing view, select the voicemail you want to listen. If there's not a phone number to dial, the assigned email address is used. When in Calls view, switch to Lines view by pressing More and then Lines. If the call was parked at your extension, dial *88#. VoicemailDon't worry about missing important calls. From here, you can initiate new calls, and access your messages, directories, settings and applications. To answer with the handset, pick up the handset. Locate the file on your computer and click Open. 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