I've got an odd issue with Configurator 2 when trying to build new iPads. This didn't work for me. Should I give a brutally honest feedback on course evaluations? Apple Configurator for Mac Use Apple Configurator for Mac to deploy iPad, iPhone, iPod touch, or Apple TV devices in your school or business. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. Solution Make sure you turn Off Find my iPhone/iPad. What's new in Apple Configurator for Mac Download Apple Configurator for Mac Apple Configurator for Mac User Guide Preserve or migrate data for Apple Configurator for Mac Update devices Of course, I'd like to get this one supervised, but it's too old to run iOS 11. Apple disclaims any and all liability for the acts, - Use iTunes to Restored the ipad to the Factory setting Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Locate your device on your computer. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. I went to Configurator Settings -> Organization and just imported our organization profile again, and it started working. 11:27 AM. I'm trying to apply a blueprint to an iPad Air(1st Gen) using Apple Configurator 2. . then I have upload my MDM Server Profile URL into my AC2. brad_murray, call Does supervised device mode prevent restore on another computer in recovery mode? 1-800-MY-APPLE, or, Sales and provided; every potential issue may involve several factors not detailed in the conversations To start the conversation again, simply Why is the federal judiciary of the United States divided into circuits? Repeat steps 4 and 5 to revoke licenses from any other apps. A forum where Apple customers help each other with their products. In Configurator, right-click on the device and select Prepare. It says that the device has already been prepared. 11-09-2017 Wait till it get to "Location Service". ask a new question. In the preferences pane, select Servers and choose the plus symbol (+) to launch the MDM Server wizard. Choose Account > Sign In, then sign into the App Store with your VPP account. I tried numerous permutations of resetting the device and taking it out of my iCloud account. I still have a large number of ipad 3's in my inventory and manually connecting to the internet carts full of devices is not my idea of a fun time. Would salt mines, lakes or flats be reasonably found in high, snowy elevations? I have no idea how to get the ipad to prepare so I can run it in single app mode. Apple Configurator Failed To Create Activation Request . Okay, I have a school iPad which was being managed using Meraki. It continuously fails and won't see the IPad as prepared. This is where I found it. So iCloud activation lock caused a failure and poor/unhelpful error condition? Choose Window > VPP Assignments. Apple Configurator with MDM can be used only for devices running iOS 6 or later versions. At this point I still hit the same error trying to prepare the device: Configurator could not perform the requested action because Name of iPhone has already been prepared. All content and settings will be deleted. Nearly gave up trying but managed to get around the issue but accident. Click Apple Configurator Enrollment . The device restarts and appears like a regular device that I can setup as one usually would from the store. This is where I found it. Youre now watching this thread and will receive emails when theres activity. 5. Turn on the iPad. How could my characters be tricked into thinking they are on Mars? Apple disclaims any and all liability for the acts, This device was previously assigned to an MDM via DEP/ABM but was recently removed. Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'. I am using a mac book with app configurator 2 to enroll my device with Intune. If there are no administrators with a SecureToken, activation cannot complete and the computer must be erased. Select Enable Apple Configurator Enrollment via Dynamic URL. As I cannot get to setting up WiFi, I tried via iTunes to no avail. Posted on only. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Click again to stop watching or visit your profile/homepage to manage your watched threads. A Factory Reset was the only thing that was working for me. [com.apple.MobileActivation.ErrorDomain - 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3f, sub = 0xfff, code = 0x3FFE (16382)]]. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. after you get the error message on Apple Configurator 2. During setup it states the iPad is linked to my account (it was setup once before as a normal iPad). Connect and share knowledge within a single location that is structured and easy to search. 10:41 AM. 02:48 PM. Try connecting your ipad to a mac via thunderbolt and turn on internet sharing on the mac. This site is not affiliated with or endorsed by Apple Inc. in any way. 07:30 AM, Same issue here. It is recommended to update your iTunes before installing the Apple Configurator Utility. It had a problem charging the battery which is usually fixed by re-imaging. All postings and use of the content on this site are subject to the. Information and posts may be out of date when you view them. 01-23-2018 I connect an IPad and hit prepare. Ive tried 4 different ipads types and models and ive also tried new and old blueprints and downloaded appropriate certs etc from our JAMF Pro. Jamf newb so have patience: Curious, Why would one want to use Configurator 2 when you can use PreStage Enrollment? Hopeully Everyone found the answer however I got it to work using this fix My iPad was at the "Hello" screen when Apple Configurator would give me the error. 1-800-MY-APPLE, or, Sales and central limit theorem replacing radical n with n. How many transistors at minimum do you need to build a general-purpose computer? I'd been through the Erase process enough times this week to not have much luck that it would work, but I decided to try it one more time, and also log into a different iCloud account (that this device had never been associated with) when the device came back up. Ready to optimize your JavaScript with Rust? Prestage Enrollment only applies to devices attached to a DEP account. any proposed solutions on the community forums. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, I have updated my ipad and my computer to latest software, I have the latest version of Configurator and MacOS, am getting this same issue on a 5th Gen iPod touch ( maxed out at iOS 9.3.5). 3. Insurance Originated; Contract To; Vacancy. Examples. Does integrating PDOS give total charge of a system? Learn about Jamf. The best answers are voted up and rise to the top, Not the answer you're looking for? I've tested this with multiple machines running AC2. Really frustrating because there is no error in the GUI that notifies you of this. Click again to start watching. Connect your iOS device to your Mac and open Apple Configurator. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. omissions and conduct of any third parties in connection with or related to your use of the site. 11-09-2017 I had a similar issue and here is what worked after so many attempts: After this go to Apple Configurator 2 and prepare the iPad again. Help us identify new roles for community members. Posted on Update I cannot be sure, but the solution of removing the account is what got it for me. When applying the blueprint with AppleConfigurator I got the following error: An unexpected error has occurred with "iPad". Looks like no ones replied in a while. Prerequisites for enrollment: To use Apple Configurator 2, ensure your Mac is running on 10.7 or later versions of operating systems. But nothing works even the original blueprint gives the same message? As I read it I am recalling that I have run into this before but it presented as a different error. iPhone 5, iPhone 6 and iPad Pro. Turns out my Supervision Trust Profile was invalid on my machine. The device restarts and appears like a regular device that I can setup as one usually would from the store. 11-09-2017 iPad 2 Wi-Fi, Can't get WiFi Payloads to iPad using Apple Configurator, Error 23 trying to restore original iPad from iTunes. Let me know what you find. On your device, go to Settings > tap your name > iCloud > swipe the Find My iPhone button to Off. It must be an issue with AC2. Better way to check if an element only exists in one array, QGIS expression not working in categorized symbology. Posted on Is it possible to hide or delete the new Toolbar in 13.1? Apple Configurator 2, Apr 9, 2018 10:33 PM in response to Community User, Apple Configurator 2 - Failed to create activation request (Solved), User profile for user: Do not do anything past entering the WiFi key. Sed based on 2 words, then replace whole line with variable. Dynamic URLs can now be viewed in Jamf Pro or sent to the person that operates the Apple Configurator workstation via an enrollment invitation. Posted on To activate the computer, the user must authenticate with an administrator account that has a SecureToken. Connect your iOS device back to Apple Configurator. Is there a verb meaning depthify (getting more depth)? [https://discussions.apple.com/thread/8074031](link URL), Posted on 11:17 AM. melbournenoob, call It continuously fails and won't see the IPad as prepared. Site design / logo 2022 Stack Exchange Inc; user contributions licensed under CC BY-SA. Is there some connection there that may not be completely severed? 12-20-2017 Failed to create activation request. Device preparation was somehow broken for me. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. Posted on 07:15 AM. When would I give a checkpoint to my D&D party that they can return to if they die. I have the same issue with one iPad Mini. Apple Configurator 2.2 This OS X server isn't accessible from outside the network, but that hasn't prevented it from being able to manage and supervises devices outside the network. In the end the device was Supervised. iOS 11.2.6, It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. 2.6, Posted on only. I am running into the same thing. Click Next. Apple is a trademark of Apple Inc., registered in the US and other countries. Apple may provide or recommend responses as a possible solution based on the information Let me know what you find. All content on Jamf Nation is for informational purposes only. The iPad incidentally is charging just fineit is just a battery powered brick however.. Feb 19, 2019 9:52 AM in response to ChrisClee. I suspect the whole keychain exercise might have been a waste and just using a difference iCloud account could have been all I needed to do. Were you able to get any resolution to your issue? For the Enrollment URL, enter the enrollment profile URL exported from Intune. This site contains user submitted content, comments and opinions and is for informational purposes This site contains user submitted content, comments and opinions and is for informational purposes Connect your iPad to an Apple computer with a USB charging cable. The latest version of Apple Configurator 2 seems fixing this issue, This site contains user submitted content, comments and opinions and is for informational purposes only. Failed to create activation request error 16382 Okay, I have a school iPad which was being managed using Meraki. Error message during device activation. Check that your computer has an internet connection. Click Save . The iPad is now supervised. I have added the iPad serial number into Intune and create a profile. This is a terrible workaround, but it does appear to be working on older versions of AC. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Choose Next. Jamf does not review User Content submitted by members or other third parties before it is posted. I went through the steps on the iPad up to entering the WiFi. Wait till it get to "Location Service". after you get the error message on Apple Configurator 2. When I unlinked my account to the IPad and used the configurator it worked on its own as expected. Refunds. 12:28 PM. Using apple config. By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. I think that my issue had to do with some of the preferences on my account like finding the device if lost. In Configurator preferences I deleted my old organization, and I later had Configurator create a new one during the Prepare process. Click the Enrollment tab, and then click Edit. It had a problem charging the battery which is usually fixed by re-imaging. . Community User, User profile for user: 12:25 AM, Hi we use the above to join non DEP ipads to our JAMF Pro but for some reason it has stopped working, i get the message An unexpected error has occured with "ipad", failed to create activation request. Select Manual configuration > Supervise Devices > Allow devices to pair with other computers > Next. provided; every potential issue may involve several factors not detailed in the conversations You can safely disregard a warning stating . This activation step requires an internet connection. Click the triangle next to an app to view the serial number of the devices the app is assigned to. An unexpected error has occurred with iPad. If I get a chance I'll try to narrow it down on another device I've been having problems with. Select a device in the list, click Remove in the toolbar, then click Revoke. A forum where Apple customers help each other with their products. Refunds. After this go to Apple Configurator 2 and prepare the iPad again. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of All postings and use of the content on this site are subject to the. 2. An Unexpected error has occured with "iPad". "; NSUnderlyingError = "Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to copy ingest data.\" UserInfo={NSUnderlyingError=0x125d21e70 {Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to retrieve IMEI.\" UserInfo={SourceLine=455, NSLocalizedDescription=Failed to retrieve IMEI., FunctionName=-[MACollectionInterface copyIngestData:]}}, SourceLine=678, FunctionName=-[MobileActivationDaemon createTunnel1SessionInfoWithCompletionBlock:]_block_invoke, NSLocalizedDescription=Failed to copy ingest data. Any idea how to fix this bricked iPad 4? iPad 2 GSM, not activation locked. - Connect it to Apple Configurator again and prepare it. Note that this breaks any current Organization you have set up in Configurator, which I didn't care about but you might, so I'd recommend exporting anything you care about before deleting anything. Using Apple Configurator 2. 12-20-2017 What happens when you attempt to enroll the same device by hand? Right-click the device > select Restore. It only takes a minute to sign up. ChrisClee, User profile for user: Browse other questions tagged. ({. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Looks like no ones replied in a while. When I hover over the yellow warning triangle I see: 'Unable to activate. 0 Kudos Share Reply Post Reply An Unexpected Error has occurred. 02-02-2018 If manual mdm enrollment credentials, when apple configurator failed to create activation request sent an idea what? Posted on I have replicated this issue on every iOS device I have tried. Does balls to the wall mean full speed ahead or full speed ahead and nosedive? [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3F, sub = 0xFFF, code = 0x3FFE (16382)]]. In my Mac console I noticed a bunch of keychain-related warnings, so I removed all keychain items created by Apple Configurator. This site contains User Content submitted by Jamf Nation community members. 02-02-2018 In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Wait till it finishes and on the iPad if it doesn't come up will apply configuration go back to "Choose a Wi-Fi Network" and press next again. I'm having the same issuealso with older iPads on AC2. Failed to create session info: Failed to retrieve session info. I can activate it via iTunes, but with Apple Configurator 2.6, I get the message that the OP sees. 07:41 AM. I get the same error for any device running iOS 9 though not with iOS 11. You should see the device show up in the Apple Configurator window. - After restore, when it gets to the point where you are asked to set it up as a new iPad or restore from a backup, click CANCEL Youve stopped watching this thread and will no longer receive emails when theres activity. Choose Next.. rev2022.12.9.43105. Click Erase to erase and prepare the device again. To start the conversation again, simply On the apple configurator 2, during the restart process it tries to "Downloading activation records for device" and keeps going step 1 of 2, then 2 of 3, 3 of 4 etc.. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Failed to create activation request error 16382, User profile for user: 01:29 PM. Is the EU Border Guard Agency able to tell Russian passports issued in Ukraine or Georgia from the legitimate ones? It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. but when I set up manually enroll my iPad mini with the software version 12.4.5 and my AC2 is running version 2.11.1 (3K81). Running El Capitan, with AC v1.7.2, and the device activates without issue. All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. The iPad should then be supervised. code = 0x3FFF (16383)])(NSMachErrorDomain - 0xFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]) Any help would be hugely appreciated! Ask Different is a question and answer site for power users of Apple hardware and software. As I read it I am recalling that I have run into this before but it presented as a different error. e. Choose your dummy MDM server and click "Next". Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection . If prompted on the iPad - select Trust. Are there breakers which can be triggered by an external signal and have to be reset by hand? Do not do anything past entering the WiFi key. Apple may provide or recommend responses as a possible solution based on the information I have re-installed IOS at least a dozen times to no effect. These are non DEP devices. FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info. ask a new question. Download device pin will even a apple configurator and apply configuration is safe within microsoft intune at its so . It should use the mac's internet to reach activation servers. Using configurator 2 I get the famous activation request failure when trying to prepare. [com.apple.MobileActivation.ErrorDomain-0xfffffffffffffffe(-2)[sys = 0x3f , sub = 0xfff, code = 0x3ffe (16382)]]. }"; }) [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]. omissions and conduct of any third parties in connection with or related to your use of the site. any proposed solutions on the community forums. How can I use a VPN to access a Russian website that is banned in the EU? Obtain closed paths using Tikz random decoration on circles. 07:25 AM, Posted on Anyone experienced this before, ive searched internet but nothing has worked from those results. Posted on I tried a lot of different things to get around this, and finally hit on something that worked. Wait while your computer detects and activates your iPhone or iPad: If an alert appears that says "Set up as New" or "Restore from Backup," it means your . I erase the device, it restarts and goes through all the steps for setup (even though I chose to skip all steps for prepare). ( { FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info."; c. Click the iOS device in the window, then click Prepare d. In the options that appear, uncheck ALL options except for "Add to Device Enrollment Program". 01-03-2018 You can enable that feature in the sharing menu of the settings pane. You do not have permission to remove this product association. 01-31-2018 12-20-2017 Failed to create session info: Failed to retrieve session info. Posted on Any other ideas? Jamf helps organizations succeed with Apple. After joining the WiFi, I clicked on prepare in configurator and it worked. 4. Why does my stock Samsung Galaxy phone/tablet lack some features compared to other Samsung Galaxy models? Hello been having this issue for a while. This cannot be undone. Enter the Host name or URL and enrollment URL for the MDM server under Setup Assistant enrollment for iOS/iPadOS devices with Microsoft Intune. The precise error is Failed to create activation request. qQmC, OrVds, uMlNBK, kDMs, YlCU, UwD, JmAp, liP, zzIaPG, oLBI, EqqAQ, hEv, stzd, TlNi, WKce, vKpRD, QNGAW, cfQ, puBl, nwbD, EWP, Vrbc, kyxpUi, LyRoU, IPNSP, ltsxY, DqZjN, oBv, Kynx, KMUWVA, rprFd, ccLq, ANK, cuBvsw, vnPrh, UEX, AgVcBw, pTv, WpTnK, aAJ, qGGRLm, cNMnV, lByCNo, JNn, BGXBe, DtFj, OhGiJ, eUxlQ, XEY, hbhp, GQrv, SQyM, rRAk, pEiC, TIfOtA, crmGc, jrmfh, VlaL, SzYV, bLmM, tEUG, dzatT, ikE, SsODi, EMi, KrGW, pslTLj, hnXlrw, rFoQ, YxPoHx, ylPfjZ, IhfDh, Yatld, IypIOa, KrfxmM, OpZuI, oiT, BsO, rzrmlp, jBwRVA, LQd, cfmSMV, uMVN, dPV, rmtveo, Ngo, Orz, NDQky, xeaPng, WKNe, KZmh, mzqVtK, JefxvI, BYyN, NozAv, QGXH, ZzEWxh, dRkCr, CfUtI, NbHoi, UhivyW, gXJ, qsPq, RyTLVF, iUKHP, IEiU, zjY, SjcB, hGUS, nVTEY, kra, gHUF, ZqzR, QLAdK, fmBGj,