It works like a charm! When NetExtender becomes disconnected, the NetExtender dialog displays and gives you the option to either Reconnect or Close NetExtender. With NetExtender, remote users can virtually join the remote network. Also, use MX Site-to-site for Meraki and non- Meraki devices. On my Windows PC I am using the NetExtender Client. Is anyone else having disconnects when using NetExtender? Hi, Use these resources to familiarize yourself with the community: Customers Also Viewed These Support Documents. New here? Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. Any hint of the Gen 7 series offering more. Suspecting MTU issues, I ping with the -f -l switches and the packet wants to fragment until under about 1250. Another option is to download NetExtender via the Virtual Office page: This makes working impossible. Press question mark to learn the rest of the keyboard shortcuts. If the user changed any settings on their end, new application or tool could have "optimized" their network settings. A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. The NetExtender throughput seems to never go above about 20kbps, but usually hovers around 3kbps. You can uninstall in these ways: To view options in the NetExtender system tray, right click on the NetExtender icon in the system tray. NetExtender Connection Scripts can support any valid batch file commands. Network shared Excel files frequently need to be opened in protected mode. The Allowed Sites - Software Installation dialog displays, with the address of the Virtual Office server in the address field. If you have feedback for TechNet Subscriber Support, contact Users can upload and download files, mount network drives, and access resources as if they were on the local. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. As suggested, this might be our 5Mbps upload speed throttling us when testing using TCP, so I'll try it with UDP if I can (had some issues trying to do this yesterday). I may change the timeout settings to 30 minutes like you suggest. The drop-down menu at the bottom of the dialog provides three options for remembering your username and password: Save user name & password if server allows. The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or websites. Troubleshooting Sonicpoint Low throughput Issues. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. I think this device's total throughput 24Gbps because of sum of whole ports. Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users. To install NetExtender from the user interface: Navigate to the directory where you saved. Click the link at the bottom of the Login page that says, If a warning message is displayed in a yellow banner at the top of your Firefox banner, click the, When NetExtender completes installing, the. Going smaller, the device cannot support the theoretical maximum rate. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can configure NetExtender to notify users automatically when an updated version of NetExtender is available. Make sure that it the connection is full duplex, and at the correct speed. The fix for this is to install Sonicwall Mobile Connect on Windows Store, and use VPN settings in Windows. These NGFWs address the growing trends in web encryption, connected devices and high-speed mobility by delivering a solution that meets the need for automated, realtime breach detection and prevention. The NetExtender standalone client is installed the first time you launch NetExtender. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If not, devices have to be setup as non- Meraki devices, even if both are Meraki MX Firewalls. Launching the standalone NetExtender client. Make sure the domain controller and any machines in the logon script are accessible via NetExtender routes. If we are testing the throughput (iperf) between those without VPN, and we could reached. While interfaces will auto-negotiate their speed and duplex status, this might not set the correct mode. To display NetExtender options, start NetExtenderNetExtender options, start NetExtender (64 bits). Seems to affect all our clients using SSLVPN. For example, when selecting the Error level, the log displays all Error and Fatal entries, but not Warning or Info entries. Using Point-to-Point Protocol (PPP), NetExtender allows remote clients seamless, secure access to resources on your local network. just this one user? To initially install the NetExtender client, the user must be logged in to the PC with administrative privileges. Please let me know if you would like further assistance. There has only been one disconnect this morning since i changed that setting. Is there anything else I can do to help you on this issue? The amount of time the NetExtender has been connected, expressed as days, hours, minutes, and seconds. For more information, please see our To view the NetExtender routes, go to the NetExtender menu and select Routes. Check the status of the WAN interface of the Sonicwall. It is recommended that you add the URL or domain name of your firewall to Internet Explorers trusted sites list. While connected internet speed dramatically decreasing (app. The Corporate line is 500/500Mbit and the client side line is 200/200Mbit. Closing the dialog (clicking the X button in the upper right corner of the dialog) does not close the NetExtender session, but minimizes it to the system tray for continued operation. You've already extended the timeout settings (I think is too long, keeping to 30 - 45min mark, but thats my opinion). Check with your administrator to determine if you need to manually check for updates. Are there any resolutions? In general terms, throughput is the rate of production or the rate at which something can be processed. The first time you launch NetExtender, it installs the NetExtender stand-alone application automatically on your computer. This is happening to us, constantly! There are security, configuration, and support concerns with split tunneling, make sure you are aware before implementing it. Now, an iPerf upload test from home to the office, where I have 30Mbps upload and the office has 30Mbps download, maxes out at 15.5Mbps. When did the disconnects begin? When used in the context of communication networks, such as Ethernet or packet radio, throughput or network throughput is the rate of successful message delivery over a communication channel. The NetExtender utility is installed automatically on your computer. Information provided is for informational purposes only and should not be construed as rendering professional advice of any kind. Another throughput issue - SSLVPN Opened a case with support this morning - any SSLVPN user is seeing maximum 4Mbps throughput in either direction, regardless of the underlying ISP connection speed. - A feat that no other competitor has the ability of doing and making this one of the Best Ethernet Extension . I don't really want to step on the president's shoes, but he believes it is NOT his internetlol. A real example of a Cisco switch, whose aggregate performance is less than what all its ports can want, would be a 3750G-48. And I am using Split tunnels in the VPN settings. In the, To display a summary of your NetExtender session, click, To view the routes that NetExtender has installed, select, To generate a diagnostic report with detailed information on NetExtender performance, go to, Linux Fedora Core 20 or later; Ubuntu 12.04, 13.10, or later; or OpenSUSE 10.3 or later, Sun Java 1.7 or later is required for using the NetExtender user interface. Once it done the hardware changes try to use the NetExtender. The event logs in Control Panel > Administrator Tools > Event Viewer. I've just run into this issue myself and a fix seems to be disabling software compression in NetExtender client. User session settings is 45 minutes. SonicPoints - SonicWave frequent disconnection, reboot, throughput issues. Dell SonicWALL SonicOS 6.2.1 Release Notes, Require server verification (https:) for all sites in this zone, Instructions to add SSL VPN server address into trusted sites, Automatically connect with Connection Profile, Minimize to the tray icon when NetExtender dialog is closed, Display Connect/Disconnect Tips from the System Tray, Automatically reconnect when the connection is terminated, Automatically execute the batch file NxConnect.bat, Automatically execute the batch file NxDisconnect.bat, C:\Program Files\SonicWALL\SSL VPN\NetExtender. For example, I saw a cisco switch has 1G throughput, but it has 24 ports (supporting 1G per port). 10 Helpful Share Reply Joseph W. Doherty Navigate to Windows Device Manager --> Network Adaptores and uninstall the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then scan for the hardware changes. 10:14 PM You can find it in the Drivers section of the System Explorer. I was hoping to see this significantly higher - I have read reports of 8 or 9Mbps are achievable but sure about this. I have one user that hates that when on their GVC or NetExtender, they can no longer control their home Sonos system through their Windows App. Without VPN connecting and being on the local network its working fine and fast. SonicWALL SSL-VPN NetExtender, Free Download by SonicWALL, Inc. Dell SonicWALL NetExtender is a program developed . What changed between then and before?. The user happens to be the President of the company I work for, and is a little stubborn so it is hard to troubleshoot. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Throughput is the amount of packets per second or mbs per second that a device can process, So each device has a set amount of throughput its able to push through, the more services you turn on the less the throughput becomes, Taka an ASA 5505 , by default throughput is 100-150mbs per second, you turn on vpns and aes security you will be lucky to get 100mb after the packet inspections and features are on, same with an 891 router throughput around 50mb total turn on ipsec it will half it as the router is using its resources to process the ipsec, http://www.cisco.com/web/partners/downloads/765/tools/quickreference/routerperformance.pdf, *******************************************************, If your switch has a 1GB throughput thats it , its split between the 24 ports like a ratio , take a blade in a 6500 chassis ws-6148 model , this has say a throughput of 16GB oin the backplane but theres 48ports so theres an oversubscription on throughput at 8:1 but bnot all ports would be processing at the same time in theory anyway, heres the definition if thats not too clear above. I set tcp inactivity timeout to 120 minutes. On a Gigabit connection even with all security services off, we are getting 350Mbps, but with security on, we are seeing 30Mbps on 2 devices. We have a few users that use the VPN alot. Also changed SSL VPN Server Settings Inactivity Timeout to 60 minutes and User Session Settings Timeout to 60 minutes. The Maximum Transmission Unit size is the maximum size of an Ethernet frame being sent out through a network device. The new netExtender directory contains a NetExtender shortcut that can be dragged to your desktop or toolbar. To install NetExtender on your MacOS system: The first time you connect, you must enter the server name or IP address in the, The first time you connect, you must enter the, You can instruct NetExtender remember your profile server name in the future. Currently, only HTTPS proxy is supported. NSa 2650, firmware 6.5.4.6-79n. It's a small win, but a move in the right direction at least. Compare that to a 4948 which has a 96 Gbps fabric and 72 Mpps (this is a wire-speed capable switch). 2 Click the link at the bottom of the Login page that says Click here for sslvpn login. Try to upgrade your win10 system to the latest version, and then check again. I tried to perform some speed test to copy files from a network share to local drive and getting very slow speeds. Follow the instructions in the NetExtender installer. What operating state the NetExtender client is in: It may be necessary to restart your computer when installing NetExtender on Windows Vista. If the firewall uses a self-signed SSL certificate for HTTPS authentication, then it is necessary to install the certificate before establishing a NetExtender connection. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. We are using a SMA200 and SMA500v mainly for clientless access. Meaning you use a single coax cable run from one Coax Extender unit to another Coax Extender unit only. Open source Java Virtual Machines (VMs) are not currently supported. Previously, everyone was using version 7.5 but have since upgraded to 8.6.265 - but they are still disconnecting. Installing NetExtender from Internet Explorer To install and launch NetExtender for the first time using the Internet Explorer browser: 1 Navigate to the IP address of the firewall. Users are prompted to click OK, and NetExtender downloads and installs the update from the firewall. Just wondering if there are any datasheets on the throughput which should be expected on the Firewalls using Netextender (sslvpn), IPsec vpn (gvc) and LT2P. He's using wifi. SSLVPN throughput specs are not listed on the NSa datasheet, only VPN throughput, which I assume to be for site-site VPNs? so the inconvenience is that the user has to use their cellphone to control their sonos music, versus the sonos controller app. They had to patch our walls at like two in the morning. SonicWall Netextender and higher work with Windows 10 An alternative to Netextender for Windows 10 is the SonicWall Mobile Connect CAUSE: Older versions of Netextender ( and earlier) use SHA1 using bits. EDIT 2 Well, we managed to get hold of the new 6.5.4.7-83n firmware this morning, including the hot fix for an issue that wasn't in the standard release. To use NetExtender on your Linux system, your system must meet the following prerequisites: You can install NetExtender from the user interface or from the CLI. I'll try to get the logs. One more thing I noticed recently even when disconnected from Netextender, internet was slow until the application is totally closed. Still from home, using a new brand computer with Windows 7 64, netextender will perform up to 1.1 Mbps Down and up. Throughput has shades of meaning. I've noticed multiple threads about SSLVPN throughput issues but those are mostly on TZ units. This transparent software enables remote users to securely connect and run any application on the company network. Combining high-speed threat prevention and software-defined wide area networking (SD-WAN) technology with an extensive range of networking and wireless features plus simplified deployment and centralized management, the TZ series provides a unified security solution at a low total cost of ownership. NetExtender Troubleshooting NetExtender Troubleshooting See the following tables with troubleshooting information for the Dell SonicWALL SRA NetExtender utility. If I know this difference, I can be understanding it clearly. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. Select NetExtender and under Get NetExtender for Windows, click DOWNLOAD. To clear the log, click on Log > Clear Log. Please remember to mark the reply as an answer if they help. This transparent software enables remote users to securely connect and run any application on the company network. Also changed SSL VPN Server Settings Inactivity Timeout to 60 minutes and User Session Settings Timeout to 60 minutes. The amount of traffic the NetExtender client has received since initial connection. by 90%). They have an broken code issue in the latest updates of net extender, this applies to all net extenders on the latest updates of Windows 10, v2004 and v1909 included. If an older version of NetExtender is installed on the computer, the NetExtender launcher removes the old version and then installs the new version. Resolution Monitoring If you have the comprehensive security bundle you should be able to see the performance of the CPU's on the SonicWall. SonicWALL SSL VPN supports NetExtender on 32-bit or 64-bit Linux clients. Users can set the interface to its proper status in settings. Organizational Challenges Faced MX - Site-to-site - works great if all devices are in the same organization. Additionally, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. By default, this value is 1500 bytes but on xDSL and cable connections this value is often lowered to achieve a more stable connection and/or better performance. . One user has been complaining about disconnects multiple times throughout the day. Something to note, the "work" required of a network devices increases as the frame/packet gets smaller. For example, for an Ethernet gig port, can a network device generate and/or receive the maximum number of frames/packets that gigabit Ethernet supports? To have NetExtender launch when you log in to your computer, check the, To display the NetExtender login dialog, check the, To have the NetExtender icon display in the system tray, select, To have NetExtender display tips when you mouse over the NetExtender icon, select, To have NetExtender attempt to reconnect when it loses connection, select, To have NetExtender uninstall every time you end a session, select, To have NetExtender log out of all of your SSL VPN sessions when you exit a NetExtender session, select. My ISP gives me 130Mbps down / 30Mbps up. The Author of this posting offers the information contained within this posting without consideration and with the reader's understanding that there's no implied or expressed suitability or fitness for any purpose. So, especially with older network devices, the device may only support the full "speed" of a port with frames/packets of a minimal size, or larger. 1.Click Start, type regedit in the Search Bar, and then press Enter. 03-03-2019 The Connection Profiles tab displays the SSL VPN connection profiles you have used, including the IP address of the server, the domain, and the username. 2. I changed the timeout settings for the TCP Inactivity. I appreciate the reply. iPerf maxes out at 4Mbps in either direction over the SSLVPN. Netextender slow throughput. To configure NetExtender Connection Scripts: To enable the domain login script, select the. get a bit more detail off the user as to when/what/where/how & why. Access loses it's mind more than is pleasant. PPP Server IP Address In The SonicWALL SSL-VPN 1.0 Release, The First IP . For example, to if the drive letter is z, the server name is engineering, the share is docs, the password is 1234, the users domain is eng and the username is admin, the command would be: For example, to disconnect network drive z, enter this command: For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be: For example, to launch Microsoft Outlook, enter the following command: When you have finished editing the scripts, save the file and close it. If you're using a wireless NIC, /release /renew and reconnect. Users are prompted to click. Impact on Organizational Challenges Ease of implementing Client VPN access. The Enable-IT 821 Ethernet Over Coax NetExtender Kit can support up to 9 NetExtender units on the same single coax cable run. ButI still wasn't able to understand perfectly. Problem: horrifically slow throughput across the SonicWall (wasn't my decision) SSL VPN. Then let's ask the user a few more qualifying questions. 12-02-2015 - edited then we look at ourselves (figuratively), and check the sonicwall. If we are testing the throughput (iperf) between those without VPN, and we could reached nearly the 200Mbits but over VPN we got only around 10Mbit. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cookie Notice When you test the throughput of your connection with out the SonicWall in the equation you get different results to when it is in the network setup. (64 bits). Get the logs from the NetExtender client and post them here. Users can upload and download files, mount network drives, and access resources as if they were on the local network. Last week, a month ago? This files most often have description SonicWALL SSL-VPN NetExtender driver for Windows . If you do not have Java 1.5, you can use the command-line interface version of NetExtender. SSLVPN Timeout not working - NetBios keeps session open. FWIW, an upgraded internet connection is in the works for us, but lead time is measured in weeks. Most NetExtender connection problems can be solved with one of: 2. SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. Best regards, Hurry When NetExtender completes installing, the NetExtender Status dialog displays, indicating that NetExtender successfully connected. Create an account to follow your favorite communities and start taking part in conversations. - Server Fault Log in Sign up Server Fault is a question and answer site for system and network administrators. Has the internet connection at the user's location changed? I am noticing this behavior in most of the users that use GVC and Nextender. If this disconnect problem happens when the user is doing something specific, then you could identify the cause. The version of Dell SonicWALL SRA NetExtender Adapter from Device Manager. The logs show absolutely nothing! Sounds like it happened and you ran straight here. Here are some basic troubleshooting steps to follow. However, once under the fragmentation level, my ping requests time out. The log file located at C:\Program files\SonicWALL\SRA\NetExtender.dbg . NetExtender is installed as a Firefox extension. Thanks for posting in Microsoft TechNet Forum. Click System | Interfaces and Configure the WAN interface in question. For more information on batch files, see the following Wikipedia entry: To configure the script that runs when NetExtender connects or disconnects, click the, net use z\\engineering\docs 1234 /user:eng\admin, net use LPT1 \\engineering\color-print1 /user:eng\admin, C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. Installing NetExtender Using the Mozilla Firefox Browser, Adding a Site to Internet Explorers Trusted Sites, Installing NetExtender from Internet Explorer, Launching NetExtender Directly from Your Computer, Configuring NetExtender Connection Scripts, Verifying NetExtender Operation from the System Tray, Windows 10, Windows 8.1, Windows 8, Windows 7 Service Pack 1, Windows Vista Service Pack 2 (32-bit & 64-bit), For supported browser releases, see the latest. NetExtender is an SSL VPN client for Windows, Mac, or Linux users that is downloaded transparently and that allows you to run any application securely on you companys network. One user has been complaining about disconnects multiple times throughout the day. To view the NetExtender Log, go to NetExtender > Log. 3 Click the NetExtender button. Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. We want to troubleshoot by narrowing down the problem, is the problem with the SonicWall, or is it a connectivity issue? The connection was idle for. Hello, We have some remote users that connect to RDC via NetExtender. Disabled security services on the LAN & SSLVPN zones to test, disabled any bandwidth policies that apply, checked the bandwidth limits in the advanced interface settings for LAN & WAN - nothing anywhere that's setting a 4Mbps limit. If nobody else is connected via VPN, a single user can be kinda productive. Not expecting full line speed but 20Mbps, maybe even 15Mbps would be nice? Anyone have any experience of this with the NSa2650? At home, using a computer with XP SP3, netextender can do up to 256Kbps Down and 100Kbps Up when connecting to the office. We have some remote users that connect to RDC via NetExtender. My ISP is Comcast Business, and it's a 100 Mbps pipe. Mac NetExtender is End Of Support on El Capitan (10.11) and later. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.. Visit Stack Exchange The name of the server to which the NetExtender client is connected. So for the time being were a) Trying to make the best of what we have, and b) Hoping to verify that we still wont be throttled to 4Mbps when we have a WAN link capable of over 200Mbps up/down! My ISP gives me 130Mbps down / 30Mbps up. Only connection profiles that allow you to save your username and password can be set to automatically connect. This files most often belongs to product SonicWALL SSL-VPN NetExtender driver for Windows . Secure Mobile Access 8.1 is the final version that has Mac NetExtender support. tnmff@microsoft.com. They've mentioned in the past that sometimes when they are on it, it can randomly disconnect and they would have to restart the machine just to get it reconnected. One of the devices starts at around 35 and runs for a while then jumps to 150Mbps on a 200Mbps connection. February 2021. Sign up to join this community Anybody can ask a question Anybody can answer To configure NetExtender to uninstall automatically when your session is disconnected: To view options in the NetExtender system tray, right click on the, To display the routes that NetExtender has installed on your system, click the, You can display connection information by mousing over the. It may take several minutes for the Debug Log to load. NetExtender Constant Disconnect Issue for 1 User. Users can access NetExtender in two ways: For supported browser releases, see the latest Dell SonicWALL SonicOS 6.2.1 Release Notes. Most NetExtender connection problems can be solved with one of: If you're using a wireless NIC, /release /renew and reconnect. remember to use https:// in front of WAN. Download NetExtender via SonicWall.com Navigate to the SonicWall VPN Clients page at https://www.sonicwall.com/products/remote-access/vpn-clients/. When connecting to the sonicwall VPN SSLVPN via netextender accessing network files is very slow. The Gen 7 TZ series are highly scalable, with high port density of up to 10 ports. 2.Locate and then click the following registry subkey: 3.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters 4.In the right pane, make sure that the DisableTaskOffload registry entry exists. To view details of a log message, either: The log displays all entries that match or exceed the severity level. SonicWALL SSL VPN provides users with the ability to run batch file scripts when NetExtender connects and disconnects. We have tried even the Diagnostic Bandwidth Test on the SMA appliances and others like Iperf and they both result on the same situation leaving the issue hinging on the latency of the location. IPsec VPN Throughput (512 Byte) 1 98 Gbps Gateway-to-Gateway IPsec VPN Tunnels 20,000 Client-to-Gateway IPsec VPN Tunnels 100,000 SSL-VPN Throughput 10 Gbps Concurrent Flexible, integrated security solution When used in the context of communication networks, such as Ethernet or packet radio, throughput or network throughput is the rate of successful message delivery over a communication channel. If you really had a switch that only offered 1G of throughput, it would allow 1G though the device, as the aggregate of all the ports. The log is a file named. SonicWall's SSL VPN NetExtender allows you to provide easy and secure access to Windows and Linux users. NetExtender error, the server is not reachable. To add a site to Internet Explorers trusted sites list: Enter the URL or domain name of your firewall in the. How many users are using the NetExtender? Go to Settings > Advanced > Advanced Network Properties > Options Tab > PPP Settings and uncheck software compression. He claimed that there is a lot of disconnections going on when our mexico site logs on to the network via vpn. How things are going there on this issue? You can display connection information by mousing over the NetExtender icon in the system tray. This simplifies the process of installing NetExtender and logging in, by reducing the number of security warnings you will receive. Like, 1 to 2Mbit/sec. To manually configure NetExtender proxy settings: NetExtender provides three options for configuring proxy settings: The NetExtender log displays information on NetExtender session events. 1. To use NetExtender for the first time using the Mozilla Firefox browser: Navigate to the IP address of the firewall. NetExtender SonicWall's SSL VPN NetExtender allows you to provide easy and secure access to Windows and Linux users. After installation, NetExtender automatically launches and connects a virtual adapter for SSL-secure NetExtender point-to-point access to permitted hosts and subnets on the internal network. Things happen, who knows. Posted by networkn TZ350 Poor throughput We have a few TZ350's experiencing very low throughput. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com. Table 90 lists some commonly used batch file commands. To install and launch NetExtender for the first time using the Internet Explorer browser: The first time you launch NetExtender, you must first add the SSL VPN portal to your list of trusted sites. The amount of traffic the NetExtender client has transmitted since initial connection. If its not solving the issue permanently with above steps, Try to install Sonicwall Mobile connect. To configure the script that runs when NetExtender connects or disconnects, click the Edit NxConnect.bat button. Tested this morning on my laptop, Win10 20H2, NetExtender 10.2.300. SSL VPN Server Settings timeout is 60 minutes. other than: Sonicwall NetExtender keeps randomly disconnecting for users. Yes? When launching NetExtender from the web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy settings. It only takes a minute to sign up. During this time, the Log window is not accessible, although you can open a new Log window while the Debug Log is loading. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To have NetExtender automatically connect when you start your computer: Select the appropriate connection profile from the drop-down menu. To enable the script that runs when NetExtender connects, select the, To enable the script that runs when NetExtender disconnects, select the, To hide either of the console windows, select the appropriate. When transferring files to a shared file location behind the firewall the throughput just makes it over 1Mbps. Obviously, this is a pain when you have stuff open It has a 32 Gbps fabric and 38.7 Mpps. Many network devices share their performance across some or all of their ports. For example, 10 ports might have active flows of 100 Mbps each, or 20 ports of 50 Mbps each, or one port of 500 Mbps, four at 100Mbps and two at 50 Mbps each, etc. At the office, we have 30Mbps down / 6Mbps up (due for upgrade soon!). In no event shall Author be liable for any damages wha2tsoever (including, without limitation, damages for loss of use, data or profit) arising out of the use or inability to use the posting's information even if Author has been advised of the possibility of such damage. The system tray menu displays the default route and the associated subnet mask. Find answers to your questions by entering keywords or phrases in the Search bar above. The NetExtender icon displays in the task bar. and our User has been complaining all week. Wait several seconds. The Corporate line is 500/500Mbit and the client side line is 200/200Mbit. and were most often developed by company SonicWALL Inc.. Thereafter, it can be accessed directly from the: Application folder or dock on MacOS systems. 4 To configure NetExtender profiles and preferences, including proxy servers, on your Android smartphone, perform the following steps: 1. Please remember to mark the reply as an answer if they help. Try to upgrade your win10 system to the latest version, and then check again. Also, for ALL non-windows machines, they disconnect every hr on the hr, if I uncheck the inactivity check, they stay on. Select Applications and System events and use the Action /Save Log File as menu to save the events in a log file. NetExtender Connection Scripts can support any valid batch file commands. After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. The IP address assigned to the NetExtender client. The NxConnect.bat file displays. Most likely their internet. Because of new requirements we deployed netextender to some notebook in tunnel all mode. Plus, it may depend on the model of Sonicwall you have - the smaller ones can slow . Hotspots can be tricky because of the "network" level of the cellular coverage. from the network when it disconnects and always has to reboot. SSLVPN speeds are better, at least, better enough for me to wait until our internet line is upgraded to test further. For the procedure on setting up NetExtender access, see the Knowledge Base article, How to setup SSL-VPN feature (NetExtender Access) on SonicOS 5.9 & Above (SW10657), Logging in to the Virtual Office web portal provided by the SonicWALL security appliance and then clicking on the. With NetExtender, remote users can virtually join the remote network. With The Add Global NetExtender Client Routes And Add Group NetExtender Client Routes Settings Enabled. Select one of the level categories, in descending order of severity: The log displays all entries that match or exceed the severity level. The NetExtender Windows client also supports a single active connection, and displays real-time throughput and data compression ratios in the client. What are recommended settings for sonicwall? Any official numbers from Swall and what are other peoples experiences? Opened a case with support this morning - any SSLVPN user is seeing maximum 4Mbps throughput in either direction, regardless of the underlying ISP connection speed. The folks over at r/networking can probably give a more complete answer - this is a general networking concept, not Sonicwall-specific. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. The NetExtender Uninstall/Disappears from PCs Randomly, SSLVPN to another site to cloud site IPnot working, Press J to jump to the feed. Enabling this feature may cause connection delays while remote clients printers and drives are mapped. Is the user using Wireless or Ethernet when at this location? In future releases of SonicOS/SRA firmware, an error appears when a user tries to launch NetExtender, asking the user to install Mobile Connect from the App Store. The NetExtender session disconnects. Downloading and running scripted ActiveX files must be enabled on Internet Explorer. I have done a good amount of reading and people have had issues with TCP timeout (which I think the user can be working on a spreadsheet or something and it could still timeout). The NetExtender log displays information on NetExtender session events. Because of new requirements we deployed netextender to some notebook in tunnel all mode. He said he ran an internet speed test and it was DL over 100 mbs and like 50 mbps UL. My home Internet performs about 13Mbps Down and 2.5Mbps up, the office is 60Mbps Down and 15Mbps up. They are using the Mobile Connect Client. If auto-update notification is not configured, users should periodically launch NetExtender from the Virtual Office to ensure they have the latest version. This will download the latest version of NetExtender. If this entry does not exist, follow these steps to add the entry: Usage of this posting's information is solely at reader's own risk. In general terms, throughput is the rate of production or the rate at which something can be processed. From a networking perspective, throughput generally references wire-speed or line-rate, which means how does the device perform compared to the theoretical maximum rate supported by the media. If a warning message that NetExtender has not passed Windows Logo testing is displayed, click, The IP address of the last server to which you connected is displayed in the, The last domain you connected to is displayed in the. Is this problem isolated to one user? I don't think that would affect him though. Right click on the NetExtender icon in the system tray to display the, When NetExtender becomes disconnected, the, You can configure NetExtender to notify users automatically when an updated version of NetExtender is available. Both PowerPC and Intel Macs are supported. Path name or shortcut bar on Linux systems. To generate a diagnostic report with detailed information on NetExtender performance. Too add commands, scroll to the bottom of the file. If you have not done so, the follow message displays. I changed the TCP Inactivity Timeout from 15 minutes to 120 minutes. The SSL VPN throughput for those is about 35 Mbps symmetrical for both on customers that have Upload of about 50 Mbps up to 300 Mbps. What have you done to troubleshoot? 08:04 AM. Thank you for the help. windows 7 - Recommend troubleshooting steps for a Dell Sonicwall Netextender VPN that is intermitently extremely slow? Dell SonicWALL strongly recommends using Dell SonicWALL Mobile Connect for Mac OS X devices instead of NetExtender, currently and in future releases. So in theory, a multi-threaded iPerf test running from my laptop to a server at the office should be able to approach 30Mbps. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. For example, when selecting the. The log is a file named NetExtender.dbg stored in the directory: C:\Program Files\SonicWALL\SSL VPN\NetExtender. To view the NetExtender routes, go to the. I changed the TCP Inactivity Timeout from 15 minutes to 120 minutes. This file contains driver. SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows Vista Service Pack 2 (32-bit and 64bit) and supports the same functionality as other Windows operating systems. The easiest way to import the certificate is to click the. Some are on the older NetExtender v9, same issue. What operating state the NetExtender client is in: Connected or Disconnected. Is there something I am missing? To delete a profile, highlight it by clicking on it, and then clicking the, To customize the behavior of NetExtender, click the. Please feel free to contact me if you have any questions. If you are unsure whether the certificate is self-signed or generated by a trusted root Certificate Authority, SonicWALL recommends that you import the certificate. Privacy Policy. How to hide SSID of Access Points Managed by firewall. 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